Printed documentation with Robohelp 2015 and Office 365 Word 2016

[Margaret Eldridge]

Using Adobe Robohelp 2015 12.0.1.338 and Microsoft  Word 2016 MSO (16.0.6528.1011) 32-bit I cannot generate printed documentation. Robohelp says, "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."  How can I generate printed documentation? 

[Margaret Eldridge]

Running Windows 10 if you need that info.

[Peter Grainge · Accepted solution]

Try applying the second patch and then post back.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Margaret Eldridge]

Thanks it does work after the patch!

[Adi5688]

We too are facing this problem with printed documentation while using Word 2016 MSO (16.0.4266.1001) 64-bit and RoboHelp 11.0.4.291. Please suggest.

Thanks in advance

Adi

[Peter Grainge]

The solution is Word 2015. Only RoboHelp 2015 will work with Word 2016.

[Adi5688]

Thank you.

[Danguy]

Hi

I am using Robohelp 2015 with Office 365. We fixed the issue regarding the error that prompted a newer version of Office was required by installing the patches. However, on generating the printed doc, the process hangs at the Saving...step and just shows the processing bar on and on. I then cannot even cancel the process, but have to crash Robohelp via the task manager. Do you have any suggestions what this may be. My Robohelp is installed on a laptop 64 bit.

I would appreciate the help - our IT have no clue on what the problem is.

thanks

Melanie

[Peter Grainge]

Generate one of the sample projects to see if this is a general issue or project specific.

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www.grainge.org

[Danguy]

 Robohelp 2015 with Office 365:

The issue is a general error - happens with all projects.

thanks

Melanie

[Peter Grainge]

Are you generating to the same drive as the projects?

If you are then the two things to try are an Office Repair and after that uninstalling and reinstalling 2015 with the updates.

Not sure after that but let's see where that goes.

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www.grainge.org