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Printed documentation with Robohelp 2015 and Office 365 Word 2016

New Here ,
Feb 17, 2016

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Using Adobe Robohelp 2015 12.0.1.338 and Microsoft  Word 2016 MSO (16.0.6528.1011) 32-bit I cannot generate printed documentation. Robohelp says, "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."  How can I generate printed documentation? 

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Correct answer by Peter Grainge | Adobe Community Professional

Try applying the second patch and then post back.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Printed documentation with Robohelp 2015 and Office 365 Word 2016

New Here ,
Feb 17, 2016

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Using Adobe Robohelp 2015 12.0.1.338 and Microsoft  Word 2016 MSO (16.0.6528.1011) 32-bit I cannot generate printed documentation. Robohelp says, "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."  How can I generate printed documentation? 

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Try applying the second patch and then post back.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Documentation

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893

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New Here ,
Feb 17, 2016

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Running Windows 10 if you need that info.

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Adobe Community Professional ,
Feb 17, 2016

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Try applying the second patch and then post back.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 17, 2016

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Thanks it does work after the patch!

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New Here ,
Mar 29, 2016

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We too are facing this problem with printed documentation while using Word 2016 MSO (16.0.4266.1001) 64-bit and RoboHelp 11.0.4.291. Please suggest.

Thanks in advance

Adi

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Adobe Community Professional ,
Mar 29, 2016

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The solution is Word 2015. Only RoboHelp 2015 will work with Word 2016.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Apr 05, 2016

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Thank you.

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New Here ,
Nov 04, 2019

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Hi

I am using Robohelp 2015 with Office 365. We fixed the issue regarding the error that prompted a newer version of Office was required by installing the patches. However, on generating the printed doc, the process hangs at the Saving...step and just shows the processing bar on and on. I then cannot even cancel the process, but have to crash Robohelp via the task manager. Do you have any suggestions what this may be. My Robohelp is installed on a laptop 64 bit.

I would appreciate the help - our IT have no clue on what the problem is.

thanks

Melanie

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Adobe Community Professional ,
Nov 04, 2019

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Generate one of the sample projects to see if this is a general issue or project specific.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Nov 04, 2019

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 Robohelp 2015 with Office 365:

The issue is a general error - happens with all projects.

thanks

Melanie

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Adobe Community Professional ,
Nov 04, 2019

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Are you generating to the same drive as the projects?

 

If you are then the two things to try are an Office Repair and after that uninstalling and reinstalling 2015 with the updates.

 

Not sure after that but let's see where that goes.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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