Printing foreign translations in RH7

[Guest]

My documentation has been translated into several different languages.  Both the original (English) and the translated Help is generated in RH 7 -- both WebHelp and Printed Documentation.  Asian languages present issues.  The most pressing one is as follows:

The Korean characters (Index, ToC, everything) present correctly when viewed in RH7.  From the Single Source Layout pod/pane, I then generate Printed Documentation of that Korean Help system.  Only junk characters result, however, when the Printed Documentation is generated (in Word), i.e., every character shows as a tiny little square.  (In Japanese and Chinese, many characters present correctly, but some in the ToC and Index display as garbled characters.)

Any ideas why this is happening?  There are other issues with the Asian languages, specifically the Related Topics buttons disappearing in WebHelp, but right now this is the most important.  Thank you very much for any assistance.

[Peter Grainge]

I have no knowledge of working with foreign languages in this way but one thought occurs. What happen if you press CTRL A in Word and change the language to whatever is appropriate?

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See www.grainge.org for RoboHelp and Authoring tips

[Guest]

Good suggestion, but it didn't work.  Western languages work fine; are Asian languages known to be problematic in RH7?  Or in any version?  Does anyone know?  The language settings -- in Word AND in RH7 -- seem to make no difference, i.e, whether they're on the correct language or not.

An image of the problem (junk characters for Korean in Print Documentation - Word) is attached.

If I find no answer in this forum, my other option for support is to contact Adobe, correct?

[Peter Grainge]

Try uploading that image using the camera icon. Your attachment has got caught in a queue.

It might be worth trying the HATT group in Yahoo Groups before you go to Adobe. Whatever you try, if you don't get a satisfactory answer, post back here and I will see if any contact can help.

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See www.grainge.org for RoboHelp and Authoring tips

[Guest]

Thanks for the HATT suggestion.  No one there has responded yet (posted 2 days ago).

I have installed the latest service release for RH 7 and checked that the proper language packs are installed.  I just have the feeling that there is a simple solution to this, only I don't know what it is.  I've lost well over a week on this one issue.

Any other suggestions / ideas?   Thanks so much.

[Peter Grainge]

Create two new projects with just one topic each. One in a language where things work as they should and one in Korean. Name to projects with the language. Check the printed documentation is failing as with you main project.

Zip them up and send them to me via http://www.cutesendit.com. Include a link to this thread in the email. You can get the address from my site.

I may not be able to resolve this one as I don't usually work with foreign languages but I'll give it a try.

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See www.grainge.org for RoboHelp and Authoring tips

[Peter Grainge]

The problem is that you are not using a Unicode font. I changed the topic to Arial Unicode MS and it all worked fine.

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See www.grainge.org for RoboHelp and Authoring tips