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Problem generating a Review PDF

Explorer ,
Aug 17, 2015

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Every time I try to generate a PDF for review, RoboHelp 11 shuts down. I've tried all different ways, locally, send as an email attachment, send for review. Show files in Project Manager, Table of Content. I've tried sending it to a shared server. Everything come up with a problem in RoboHelp looking for a solution which it never finds and I have to shut down. Need help big time! Thanks

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Problem generating a Review PDF

Explorer ,
Aug 17, 2015

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Every time I try to generate a PDF for review, RoboHelp 11 shuts down. I've tried all different ways, locally, send as an email attachment, send for review. Show files in Project Manager, Table of Content. I've tried sending it to a shared server. Everything come up with a problem in RoboHelp looking for a solution which it never finds and I have to shut down. Need help big time! Thanks

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LEGEND ,
Aug 18, 2015

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Does this occur with specific projects or with all projects? Can you try to generate a review PDF with one of the sample projects?

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Explorer ,
Aug 18, 2015

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I just checked. I did not happen with the sample project, only with the two projects I created.

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LEGEND ,
Aug 18, 2015

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Hmm. Does it happen when you include specific topics in the review or does it always crash? Can you try creating a review pdf with just one or two topics? It would be great if you could nail down the issue to one or several topics.

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Explorer ,
Aug 18, 2015

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I just thought of something, would screen images have anything to do with it? I have quite a few of them in the project.

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Explorer ,
Aug 18, 2015

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I just tried loading a couple of topics and it crashed again.

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LEGEND ,
Aug 25, 2015

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I am thinking that it may be a path issue (path of the files longer than 255 characters when generating the PDF). Where is your project stored? Can you copy it to your regular C: drive and see whether it works from there.

How are your topics named? Any special characters in there or something like that?

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Explorer ,
Aug 25, 2015

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Thanks William, but it already resides on the C drive. I went over all of the topics this morning and there are no illegal characters. Tried generating again with the same results.

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LEGEND ,
Aug 25, 2015

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But what about the actual path? What is the path leading to where you are attempting to create the review?

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LEGEND ,
Aug 25, 2015

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As well as the file name you are attempting to use for the review PDF.

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Explorer ,
Aug 25, 2015

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Here is the path: C:\Users\geri.foster\Documents\My RoboHelp Projects\Adobe RoboHelp 11\TMS\TMS.pdf  The project name is TMS

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LEGEND ,
Aug 25, 2015

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Hmmm, the path is certainly within limits. Looks like it's 80 characters or so. But I'm wondering about the geri.foster bit. So I'd suggest trying this.

Create a folder right off the root of your C drive and name it Projects. ( C:\Projects )

Create a folder inside that named TMS. ( C:\Projects\TMS )

Copy your project to the new folder.

Open the project in RoboHelp and try the PDF review again.

Cheers... Rick

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Explorer ,
Aug 25, 2015

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How I hate to say this, but same results.

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LEGEND ,
Aug 25, 2015

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Hmmm, well, what about a screen shot of that dialog you see where you choose the topics to be included in the review?

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Explorer ,
Aug 25, 2015

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First I get: RH Stop1.jpgThen I get: RH Stop2.jpg

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Explorer ,
Aug 25, 2015

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It must have something to do with the topics, because I just tried to import the topics into a new project and the same thing happened. Hmmm!

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Explorer ,
Aug 26, 2015

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I'd like to experiment with the topics. I feel the problem is somewhere within them. Is there a way to copy and rename the project? I don't want to mess up the original if what I'm thinking is incorrect.  Bu the way, why is there not a "Save As" on RoboHelp?

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LEGEND ,
Aug 26, 2015

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Hello again

From your project, right-click the Project Manager pod on a topic and choose Explore. Then return to RoboHelp and close the project. Windows Explorer should now be open at your project location. From there, just select all the files and folders in your project location and copy them to a different folder. That's how you make a "playground copy".

Have fun! (And don't forget to keep us abreast of any discoveries)

Cheers... Rick

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