Problem with Indigo HTML5 Responsive layout Print dialog Box

New Here ,
Jan 14, 2019

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The box is not closing after pressing Print button until second try. This is intermittent. After second press it will close but prints two docs. Anyone run into this and have a workaround? BTW, this is in Explorer as it is the browser used only for users...

Thanks, Jeff K.

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HTML5 layout

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Adobe Community Professional ,
Jan 14, 2019

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You haven't said which version of RoboHelp and which version of IE.

I just tried from 2017 and the print icon in that layout simply calls the Windows print dialog after which things are outside the control of RoboHelp. The dialog works fine for me in IE11.

There is one something else that could have an effect but that would depend on your version.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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