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Problem with WebHelp output in Robohelp 2019

Explorer ,
Oct 16, 2019

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Has anybody else had this problem? When I generate the WebHelp output and then view it, it opens up like this in my ie:

Capture01.PNG

 

Or even better, does anybody know how to fix it?

/K.

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Problem with WebHelp output in Robohelp 2019

Explorer ,
Oct 16, 2019

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Has anybody else had this problem? When I generate the WebHelp output and then view it, it opens up like this in my ie:

Capture01.PNG

 

Or even better, does anybody know how to fix it?

/K.

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WebHelp

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165

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Adobe Community Professional ,
Oct 16, 2019

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Is this merged help?

 

The problem usually occurs there when a link meant to be to the default page is in fact to the start page.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Explorer ,
Oct 16, 2019

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It's a webhelp file for one manual with. Or what do you mean when you say merged? ...:)

Can I change this default link somewhere?

 

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Adobe Community Professional ,
Oct 16, 2019

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Let's forget merged help as your reply tells me that is not involved.

 

In the configuration of your preset you have to set up a Start Page (usually index.htm) and a Default Topic, the topic you want to open with the help. My suspicion is you have set the Default Topic to point to the start page.

 

If that doesn't fix it, delete everything in the output folder and generate again.

 

When you say 2019, I assume you mean the new version, not Classic.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Explorer ,
Oct 16, 2019

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Yes I had the start page as default on both and your solution worked!

 

Thank you 🙂

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