Publish to ServiceNow advice

New Here ,
Nov 18, 2020

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Has anyone published to ServiceNow on Robohelp 2020.  I'm looking at doing this and wondered if anyone had any advice, before I try.  I've read the details in the user guide, but happy to take on board any tips or things I need to be aware of.

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Adobe Community Professional ,
Nov 18, 2020

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By User Guide you mean RoboHelp's own help?

 

The only advice I can give is to also take a look at the About RoboHelp sample project that describes the RoboHelp side of things.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Nov 18, 2020

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Thanks Peter.  This is what I've looked at 

https://helpx.adobe.com/in/robohelp/user-guide.html/in/robohelp/using/publish-servicenow.ug.html

 

And it's the only thing I have to go on.  So I'll just give it a go.

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Adobe Community Professional ,
Nov 18, 2020

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Not the only thing. As I said, look at the About RoboHelp sample project. It covers this.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Nov 18, 2020

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Sorry, I don't know what you mean by About Robohelp sample project.  Where is that and what am I looking for in it?

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Adobe Community Professional ,
Nov 18, 2020

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It should be on your Starter Page when you open RoboHelp. If not you should find it in Documents > My RoboHelp Projects. There's lots of information about how 2020 works.

 

____________________________________________________

 

See www.grainge.org for free authoring and RoboHelp information.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Nov 18, 2020

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Wasn't on my starter page, found it now though thank you, although doesn't really tell me anything more. It doesn't explain how it works really, just how to do it. I have lots of questions, I'll just have to try it and see I think.   

Thanks for pointing me at this though.

 

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Adobe Employee ,
Nov 18, 2020

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Hi Nikki,

 

I have sent you a contact request on LinkedIn. Please feel invited to accept. We will be happy to assist you and look at the use case together.

 

Kind regards,

Stefan Gentz

Adobe Senior Worldwide Evangelist, Technical Communication

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