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Published Logo Missing from Header RoboHelp 2019 (New UI)

New Here ,
Apr 21, 2020

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Hi All

 

I've just published my help site online (using HTML5 Responsible help with Azure Blue edited skin).

 

The logo shows up perfecly when generated (it's a .SVG file) but for some reason, no longer appears when published. It worked on Thursday last week, but is no longer there. 

 

I'm trying to figure out what I could have changed that would make the logo disappear.

 

I've checked the layout.css, changed the logo to another graphic and removed everything from the webserver and republished, but nothing is there.

Has anyone else experienced anything similar.

Thanks in advance.

 

Tracy

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Published Logo Missing from Header RoboHelp 2019 (New UI)

New Here ,
Apr 21, 2020

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Hi All

 

I've just published my help site online (using HTML5 Responsible help with Azure Blue edited skin).

 

The logo shows up perfecly when generated (it's a .SVG file) but for some reason, no longer appears when published. It worked on Thursday last week, but is no longer there. 

 

I'm trying to figure out what I could have changed that would make the logo disappear.

 

I've checked the layout.css, changed the logo to another graphic and removed everything from the webserver and republished, but nothing is there.

Has anyone else experienced anything similar.

Thanks in advance.

 

Tracy

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Adobe Community Professional ,
Apr 22, 2020

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Have you checked that the image has been correctly uploaded to the server? It's about the only idea I have on this one, sorry.

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New Here ,
Apr 23, 2020

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Hi Amebr. 

 

Thnks for checking for me. Yes, I looked for the image on the server. I tried deleting everything and rebuilding on the server.

 

In the end, I had to rebuild the project from scratch last night (including all the solutions Peter and you gave) and publish again - logo appears perfectly. 

 

Totally flummoxed and 1.5 days wasted time, but the release is close, so glad I managed to sort it.

 

Thanks again.

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New Here ,
Apr 23, 2020

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Agghhhh. It's happened again.

I can see that the logo is there because if I hover over it, the "Home" tooltip appears, but for some reason, it's invisible.

 

I've run out of ideas now.

 

tracym11665964_0-1587641625833.png

 

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Adobe Community Professional ,
Apr 23, 2020

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Does it happen if you use a PNG? That may not be OK long term but try it to see if the issue is the SVG type.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Apr 23, 2020

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Does it have spaces in the filename? That caused trouble with me.

 

The tooltip just shows that the HTML container that the image is in is working. Not that the image itself is actually shown.

 

See also

https://community.adobe.com/t5/robohelp/custom-logo-in-top-left-of-responsive-html5-skin-azure-doesn...

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New Here ,
Apr 23, 2020

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Thanks All.

It is really bizarre. I've tried .png, .jp and .gif. I've even tried a different logo. 

I've rebuilt the project again and it works fine, then when I've imported the topics, it stops working, but I'm not sure at exactly what point. I'm even wondering if it's random.

 

I originally had underscores in the filename, then renamed the file to logo.svg and it still didn't work.

 

It's so strange that I can view it on my PC, but when I publish the exact same set of files, it stops working.

 

Really appreciate you checking. If I find a solution, I'll be sure to post the answer 🙂

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