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Publishing has been cancelled.

New Here ,
Apr 19, 2016

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Hello,
When I try to generate and publish my already the WebHelp documentation on my FTP, you are giving this error message below.

---------------------------

Responsive HTML5

---------------------------

Publishing has been cancelled.

Failed to create directory: _Portais.

---------------------------

OK  

---------------------------

But the settings, I put as it is in FileZilla, FileZilla and functions normally. What can it be? Images below.


I'm waiting for answers.
Thank you very much.

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Publishing has been cancelled.

New Here ,
Apr 19, 2016

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Hello,
When I try to generate and publish my already the WebHelp documentation on my FTP, you are giving this error message below.

---------------------------

Responsive HTML5

---------------------------

Publishing has been cancelled.

Failed to create directory: _Portais.

---------------------------

OK  

---------------------------

But the settings, I put as it is in FileZilla, FileZilla and functions normally. What can it be? Images below.


I'm waiting for answers.
Thank you very much.

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585

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Apr 19, 2016 0
LEGEND ,
Apr 19, 2016

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Hi there

Perhaps it would be helpful to also see a screen capture of the Publishing settings dialog from RoboHelp?

Cheers... Rick

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Apr 19, 2016 0
LEGEND ,
Apr 19, 2016

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I was confused. I meant Filezilla.

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Apr 19, 2016 0
New Here ,
Apr 19, 2016

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The following image

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Apr 19, 2016 0
LEGEND ,
Apr 19, 2016

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Perhaps you need to create a folder on the server that is named "INeedHelp" inside the HelpOnline folder?

I'd try that and then try publishing again. Maybe RoboHelp is having issues creating folders.

tmp1.png

Cheers... Rick

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Apr 19, 2016 0
New Here ,
Apr 20, 2016

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Ah, what a pity ... still did not work. Same error message.

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Apr 20, 2016 0
Adobe Employee ,
Apr 20, 2016

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Hi,

Did you create the folder "INeedHelp" on the server side?

The image which you have shown is of RoboHelp server settings dialog.

Thanks and Regards,

Surbhi Maheshwari

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Apr 20, 2016 0
LEGEND ,
Apr 21, 2016

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Hi Surbhi

Curious what you are seeing that indicates RoboHelp Server? What I've seen so far just seems to be the standard publish dialog. So I'd love to know if there is some tell tale sign I'm missing.

Cheers... Rick

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Apr 21, 2016 0
Adobe Community Professional ,
Apr 21, 2016

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Rick is quite right and it brings up an important question. The term "server" in this scenario seems to be a conventional server and not the optional "Adobe RoboHelp Server" - a separate add-on product. So we need to have claudineibjr confirm that this is not being published to an Adobe RoboHelp Server (and if it is, which version?)

Otherwise I think this relates to a common problem some folks have had using the WebHelp publishing dialog using the FTP protocol dialogs. It usually relates to a permission issue or experimenting to find the right string for the path to the FTP Server (as shown in the last screenshot). First let's establish claudineibjr is not using Adobe RoboHelp Server because that requires a different approach altogether.

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

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Apr 21, 2016 0
New Here ,
Apr 22, 2016

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Hi Surbhi,

Yes, i create a folder "I Need Help" in the server.

Thanks

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Apr 22, 2016 0
New Here ,
Apr 22, 2016

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Hi Johndaigle,

Very important your observation, but i don't has used Adobe Robohelp Server, im using my server (alias, server of company where i work). I'm using FTP publication dialog box in Robohelp. (Robohelp 2015)

Curious is who using Filezilla, the publication is successful.

Thanks

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Apr 22, 2016 0
LEGEND ,
Apr 22, 2016

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Hello again

I am also a FileZilla user. I manage one of my web sites using RoboHelp and I "publish" using FileZilla. I've never set it up to just publish from RoboHelp. I always open FileZilla to publish.

Cheers... Rick

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Apr 22, 2016 0
New Here ,
May 06, 2016

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Yeah ... I gave up trying to publish straight from Robohelp.

Still, thank you.

Topic closed.

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May 06, 2016 0