Publishing RH to new Server

Explorer ,
Mar 30, 2016 Mar 30, 2016

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Hello there,

We have two RH projects that are we are currently testing to publish to a new server.  Each project has a different IP address.

One project is successfully published but the other isn't.

I have tried publishing the project that works to both IP addresses and they were both successful.

I am lost as to what could be wrong with a project isn't publishing.  Are there any suggestions that I can try to get this one project to publish?

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Advisor , Mar 30, 2016 Mar 30, 2016
Hi, you sneaked in an important piece of info - WebHelp Pro . Are you using RoboHelp Server 9? (For that matter, which version of Rh client are you using.) As you may know, WebHelp is for publishing to "regular" servers. Whereas WebHelp Pro requires and assumes that you are publishing to a web server that has Adobe RoboHelp Server installed.So, if you are indeed using Rh Server, then go to the Windows Properties from the Output Setup pod and create a new window for WebHelp Pro. Give it a name su...

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Adobe Community Professional ,
Mar 30, 2016 Mar 30, 2016

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First thing to try given both publish to one server is permissions. Speak

to your IT people.

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Explorer ,
Mar 30, 2016 Mar 30, 2016

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This is actually a current project that we have been publishing for a long time.  It has just started causing problems.

We do have permissions.

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Explorer ,
Mar 30, 2016 Mar 30, 2016

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For some reason the Default Window will not allow me to place anything in the drop down menu in the options for webhelp pro.  would this have anything to do with not being able to publish

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Advisor ,
Mar 30, 2016 Mar 30, 2016

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Hi, you sneaked in an important piece of info - WebHelp Pro . Are you using RoboHelp Server 9? (For that matter, which version of Rh client are you using.)

As you may know, WebHelp is for publishing to "regular" servers. Whereas WebHelp Pro requires and assumes that you are publishing to a web server that has Adobe RoboHelp Server installed.

So, if you are indeed using Rh Server, then go to the Windows Properties from the Output Setup pod and create a new window for WebHelp Pro. Give it a name such as "RhServer".

Then when you publish to the Rh Server, be sure to select RhServer as the default window.

Then you will want to create a new destination in the Publishing wizard for WebHelp Pro. Enter the credentials for your new server and see if that helps.

Let us know how it goes.

Thanks

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon

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Explorer ,
Mar 30, 2016 Mar 30, 2016

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Thanks for the help, all went well.  It also helps when the IT department communicates a recent password change for the new staging server. 

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Adobe Community Professional ,
Mar 31, 2016 Mar 31, 2016

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Oh come on, expecting IT to tell you about such things!


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Resources
RoboHelp Documentation