Publishing to RoboHelp Server - Publish Error: Failed to upload files to ...

Community Beginner ,
Dec 13, 2019

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Publishing project from RH 2019.0.9 to RH Server 10 on Windows 2012 R2 on IIS 8.5

 

RHS10 configured and listening on port 80 response with "Congratulations" page when navigating to it.

 

Pubishing using Responsive HTML5 preset and encountered the Error message.  Viewing the Publish log and it contains the following:

 

Initializing publishing to cskpcloudwp4216

Unable to connect to server.

 

Generation of outputs does not have any error per the generated log.

 

Any help is appreciated.

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New UI, RoboHelp server

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Adobe Community Professional ,
Dec 13, 2019

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Classic or New UI? Was this working before? Can you generate the HTML5 output and manually copy it to the RHServer install without issue?

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Community Beginner ,
Dec 13, 2019

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Hi Jeff,

 

I am using the New UI.  I can generate the HTML 5 output and manually copy to the RHServer without issue.

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Adobe Community Professional ,
Dec 13, 2019

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And was the process working before or it's never worked?

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Community Beginner ,
Dec 17, 2019

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This is the first time that we are publishing.  Here is an update that hopefully will help with the troubleshoot.

 

First I was publishing to a "Test" area of a "Test" context. This failed.

Changed the publishing address to "General" area of the "RoboHelp" context.  Publish completed.

 

I am good for now but will need to find out why publishing to other than the default is causing an error.

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WB4RoboHelp AUTHOR LATEST
Community Beginner ,
Jan 16, 2020

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This matter is resolved.  Adding configuration to the IIS server resolved the issue.

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