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Publishing via RoboHelp 10 to WebHelp FTP address = "Failed, server name or address could not be resolved"

New Here ,
Dec 05, 2014

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I'm attempting (failing) to publish my Help project to an assigned virtual directory: "publicaccessnow.com" with user id "taxhelp" and a verified password. I've attempted a few field variations based on some previous suggestions in this community thread, all with no success. I opened the Edit Destination window in RH 10 and completed the following fields: Descriptive Name = "publicaccessnow.com"  Connection Protocol = "FTP"  Host Name = "http://publicaccessnow.com"  Port = "21"  User ID = "taxhelp"  Password = [password]  Server Directory = "/taxhelp"  I also tried leaving the server directory blank and entering "2021" in the Port field. Anyone see any obvious mistakes? Thanks for your help! Chad from Thomson Reuters

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Publishing via RoboHelp 10 to WebHelp FTP address = "Failed, server name or address could not be resolved"

New Here ,
Dec 05, 2014

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I'm attempting (failing) to publish my Help project to an assigned virtual directory: "publicaccessnow.com" with user id "taxhelp" and a verified password. I've attempted a few field variations based on some previous suggestions in this community thread, all with no success. I opened the Edit Destination window in RH 10 and completed the following fields: Descriptive Name = "publicaccessnow.com"  Connection Protocol = "FTP"  Host Name = "http://publicaccessnow.com"  Port = "21"  User ID = "taxhelp"  Password = [password]  Server Directory = "/taxhelp"  I also tried leaving the server directory blank and entering "2021" in the Port field. Anyone see any obvious mistakes? Thanks for your help! Chad from Thomson Reuters

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Adobe Community Professional ,
Dec 11, 2014

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Can you configure the location as a file path rather than as an http address?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Dec 23, 2014

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Hello Peter Grainge, thank you for your assistance with my question. I apologize for the delayed reply as it has been a hectic end of the year. Turns out the permission settings were incorrectly created on the IT side of things and RH finally connects to upload published files to publicaccessnow.com as intended. My new problem is avoiding the 'time out' dilemma. Thanks again, Chad

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Adobe Community Professional ,
Dec 23, 2014

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I think I would sitll be banging on IT's door with a time out message.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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