"A" character shows up in Chrome for Responsive HTML Output - For every <p> </p> with space between

Explorer ,
Oct 26, 2020

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Once again, this issue occurs ONLY when our help is displayed within our product's application in Chrome. We are using "reimagined" RH 2019 now.  I upgraded my smaller help projects. This problem does not occur when help is displayed as "standalone" - only when help button is clicked in our software to launch help display.

What I've seen is that this character - an A with a character above (don't know character's name) appears for every instance of "<p> </p>" with space between.  When we've had a similar situation (dashes, curly quotes), we used Find/Replace - but I can't see how I would do that here. Here's an image of the character:  A_Character.jpg

For the example below, there was a <p> space </p> in paragraph before or after.

 

A_ExampleParagraphs.jpg

 

Note also that this problem did not happen when we were using RH Classic 2019, when help was launched via the application.

For the smaller projects, with fewer HTMs, I could almost fix it manually - but our main help project has hundreds of topics.  So we need a non-manual solution.

Need your help!!

 

Thanks

Susan

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Adobe Employee ,
Oct 26, 2020

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Hi Susan,

 

this *might* be a Unicode issue with your in-app browser component. The space in question here is actually a non-breaking space (U00A0).

 

Can you try the following, please? Copy and paste this space to somewhere else in the text (between two words in a sentence) and try again in your in-product help? Does it show up there as an  (or Ã) there as well? If so, talk to your developers. They might need to make sure, that the HTML file in your in-app help parses and renders the file as a UTF-8 file.

 

You can also reach out to tcssup@adobe.com and put me on CC (gentz at adobe.com) so that we can investigate it further with you and your dev team.

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Explorer ,
Oct 26, 2020

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Thank you SO much for your help.  I will definitely try that!  A nightly build of our application is usually done, so I will try your experiment to copy/paste the space and see if the A character appears!

And thank you for your offer to help us and our developers!  You certainly may be hearing from us!

Susan Tabnik

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Explorer ,
Oct 28, 2020

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I just emailed you and tech support.  A developer here checked into our web server for our application that is launching the help, and it does appear that it references UTF-8 with this statement:

 

Content-Type: text/html; charset-utf-8

 

So we are requesting a meeting with you and/or tech support to help us resolve this.

Thanks so much

Susan

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Explorer ,
Nov 02, 2020

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Stefan - we still need your help, or someone at tech support. I emailed last Thursday and Friday to specify I was available to meet at any time, but we have not heard back from you.  The developer has been looking through the code for our web server, but we really need your help since we don't know the cause of this problem via the application's web server or what else to look for.  We have tried a few things, but nothing has worked - still see the Â everywhere in our help output!

Note that we did not have this problem before when we were using RH Classic 2019, with Responsive HTML5.  Same web server setup for application. We would like to go to RoboHelp 2020, but we need to resolve this issue first.

Thank you!

Susan

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Adobe Community Professional ,
Oct 26, 2020

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This sounded familar - there was this recent thread - https://community.adobe.com/t5/robohelp/where-spacing-is-displaying-in-the-html-page-the-letter-a-di... that talks about it too.

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Explorer ,
Oct 27, 2020

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Thank you!  Yes - seems to be similar to what I'm seeing. 

The nightly build did not pick up my latest help output where I did the experiment to copy/paste the space and see if the A character appears.  So I will see tomorrow's build.

We will be talking to the developers that work on the web server and talking to them about the encoding.

Keep you posted!!

Susan

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