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"Manage permissions not specified" error message in RoboHelp 2020 integrating with Zendesk

Explorer ,
Nov 17, 2020 Nov 17, 2020

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I'm using a trial of RH 2020 specifically to see how it works with Zendesk. My company already uses Zendesk for other products. I've followed the Adobe instructions on configuring Zendesk as an output. I used my own Zendesk login information; I have administrator permissions in Zendesk. When I try to publish, RH shows a "manage permissions not specified" error message that is something with Zendesk. Can anyone shed some light on what permissions are not specified?

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correct answers 1 Correct answer

Community Expert , Nov 20, 2020 Nov 20, 2020

There was a link to that video in the topic in the About RoboHelp sample project. 🙂

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See www.grainge.org for free Authoring and RoboHelp Information

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Community Expert ,
Nov 17, 2020 Nov 17, 2020

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Does the topic in the About RoboHelp sample project help? 

 

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Explorer ,
Nov 19, 2020 Nov 19, 2020

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After finding this useful video, I started over and ended up having to adjust my TOC. Test publish was successful--this is so cool! Now to begin testing over 2,000 topics...

https://www.youtube.com/watch?v=InDKV10sb4A 

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Community Expert ,
Nov 20, 2020 Nov 20, 2020

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There was a link to that video in the topic in the About RoboHelp sample project. 🙂

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Nov 20, 2020 Nov 20, 2020

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You win! Thank you 🙂

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Participant ,
Nov 23, 2020 Nov 23, 2020

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@LLemon160 and @Peter Grainge 

I tried the exact steps from the video. however, I noticed that under the Zendesk profile the Visible To  Managed By drop-downs do not populate anything in my case. Am I missing something?

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Community Expert ,
Nov 24, 2020 Nov 24, 2020

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@Tejas Dandekar Have you configured those options in ZenDesk?

 

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Participant ,
Nov 24, 2020 Nov 24, 2020

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I believe yes, under Guide Settings on Zendesk.

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Community Expert ,
Nov 24, 2020 Nov 24, 2020

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Anyone replying to @Tejas Dandekar please answer in this thread.

 

https://community.adobe.com/t5/robohelp/rh-2020-manage-permissions-not-specified-error-when-connecti...

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