Random spaces throughout Robohelp 2019

New Here ,
Jan 31, 2021 Jan 31, 2021

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I am new at using 2019 UI. I have random spaces throughout my copy. I notice in the html at the top of the page that <span> appears in the words that are spaced apart. I'm also finding that many of my bullet lists don't line up. This is happening everywhere. I find myself dealing with issues like this instead of actually getting my work done. How to I fix this? 

 

juliannam27523423_0-1612111320918.png

juliannam27523423_1-1612111387132.png

juliannam27523423_2-1612111467944.png

 

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correct answers 3 Correct Answers

Adobe Community Professional , Jan 31, 2021 Jan 31, 2021
I'm wondering if you somehow have a span style configured with either margin or padding?   Look for a plain span entry without anything after it, and check the margin and padding values for it.   (Don't change the span.expandtext or span.glosstext entries, you just want to find a plain span, if it exists.)

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Adobe Community Professional , Jan 31, 2021 Jan 31, 2021
Look in your stylesheet under "Character Styles" for an entry that is just "span", then check in Layout for Margin or Padding values.   

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Adobe Community Professional , Feb 01, 2021 Feb 01, 2021
Delete the 24 px from the field and then save the stylesheet and you should be fine.   The message about the alt text on images won't stop the images displaying - it's best practice, but not actually mandatory as far as I'm aware. I think it would be best to make a separate post for the image problems, to avoid confusion in this thread.

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Adobe Community Professional ,
Jan 31, 2021 Jan 31, 2021

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That looks like the alignment is set to justified. Click in one paragraph and then look in Properties > General > Aligment. It may have been applied manually in which case click the Clear Formatting icon in Properties.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Jan 31, 2021 Jan 31, 2021

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I'm wondering if you somehow have a span style configured with either margin or padding?

 

Look for a plain span entry without anything after it, and check the margin and padding values for it.

 

(Don't change the span.expandtext or span.glosstext entries, you just want to find a plain span, if it exists.)

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New Here ,
Jan 31, 2021 Jan 31, 2021

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Hi Amber,

 

Thanks for your reply. I'm not sure what you mean by "look for a plain span entry"? Where do I look and how can I check the margins and padding? The image below is what I'm seeing.

 

juliannam27523423_0-1612148566808.png

 

Thanks,

 

Julianna

 

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New Here ,
Jan 31, 2021 Jan 31, 2021

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Hi Peter,

I went through the whole project and Cleared the Formatting and it looked like it worked. Then I saved and closed the project and opened it and it was back to where it was. I have no idea how this happened or why. Nothing had a justified alignment. I have to get this whole web help done by Thursday and I don't know how I'm going to make it. This problem is througout the whole project. I had none of these problems in the Classic view. I'm at my wits end.

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Adobe Community Professional ,
Jan 31, 2021 Jan 31, 2021

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Look in your stylesheet under "Character Styles" for an entry that is just "span", then check in Layout for Margin or Padding values. 

Amebr_0-1612152073671.png

 

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Hi Amebr,

 

I found the span as you said. What do I do now? Do I get rid of it? Then Save? Do I have to go through the whole project and remove the margin?

juliannam27523423_1-1612181230987.png

 

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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If you're stuck either send me the project or a new project with a few topics imported using the same CSS. If the content is confidential, change the text.

 

See the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Hi Peter,

I'm looking at span and it looks like it has a left margin of 24. Could this be the problem? If so, what should I do?

I just found another problem. When looking at the code view I'm seeing:

juliannam27523423_0-1612182527063.png

This must be why a bunch of my images don't show up on my output. Do you know what I should do to fix this? I created a webhelp in the Classic view a couple of months ago and didn't have any of these problems. 

 

I will send the project to you if this can't be figured out.

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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Delete the 24 px from the field and then save the stylesheet and you should be fine.

 

The message about the alt text on images won't stop the images displaying - it's best practice, but not actually mandatory as far as I'm aware. I think it would be best to make a separate post for the image problems, to avoid confusion in this thread.

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Hi Amebr,

 

Deleting the 24 px fixed the problem.

 

Thank you so much!!!

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New Here ,
Feb 01, 2021 Feb 01, 2021

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Hi Peter,

 

I appreciate all your help. I deleted the margin in the span and my document is okay now. Please disregard the image question as I don't think I need to worry about the alt attribute. 

 

Thanks, 

 

Julianna

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Adobe Community Professional ,
Feb 01, 2021 Feb 01, 2021

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Yes I saw Amber had fixed it. As she said, the Alt attribute is something you should do for accessibility reasons but it is not enforced and will have had no bearing on this problem.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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