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Responsive HTML 5 is not displaying the filter icon

New Here ,
Feb 28, 2018

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RoboHelp 2017

Layout - Azure Blue

When I publish my help project to our server, the Filter icon doesn't load on the pages. If I click refresh, I can see the icon for a split second and then it goes away. Before publishing, when I do a preview locally, the output looks correct.

I saw the other post about some aspects of the page not loading for the Responsive HTML5 output but it doesn't seem to address my problem.

Thanks,

Arshun Jacobs

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

Generally if looking at the output locally in the \!SSL!\ folder and it appears correct, but on the webserver it doesn't, it usually indicates that something didn't get transferred up to the webserver. Have you tried wiping the folders on the webserver & re-uploading?

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HTML5 layout

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Responsive HTML 5 is not displaying the filter icon

New Here ,
Feb 28, 2018

Copy link to clipboard

Copied

RoboHelp 2017

Layout - Azure Blue

When I publish my help project to our server, the Filter icon doesn't load on the pages. If I click refresh, I can see the icon for a split second and then it goes away. Before publishing, when I do a preview locally, the output looks correct.

I saw the other post about some aspects of the page not loading for the Responsive HTML5 output but it doesn't seem to address my problem.

Thanks,

Arshun Jacobs

Adobe Community Professional
Correct answer by Jeff_Coatsworth | Adobe Community Professional

Generally if looking at the output locally in the \!SSL!\ folder and it appears correct, but on the webserver it doesn't, it usually indicates that something didn't get transferred up to the webserver. Have you tried wiping the folders on the webserver & re-uploading?

Topics

HTML5 layout

Views

197

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 28, 2018

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Generally if looking at the output locally in the \!SSL!\ folder and it appears correct, but on the webserver it doesn't, it usually indicates that something didn't get transferred up to the webserver. Have you tried wiping the folders on the webserver & re-uploading?

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New Here ,
Feb 28, 2018

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Jeff,

Thanks for the quick response. I'll try that and let you know if it works.

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New Here ,
Mar 01, 2018

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Thanks Jeff. I think replacing the whole file as you suggested in combination with using the fix mentioned in another post regarding switching out the loadparentdata and loadprojdata solved this issue.

Thanks again!

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