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Responsive HTML ignores favicon setting

Community Beginner ,
Jan 12, 2016

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I use Robohelp 11, and have set a favicon on the project using a Responsive HTML5 layout:

Favicon1.PNG

But when I generate the project the favicon is not added to the finished HTML-files so no icon is shown in the browser tabs:

Favicon2.PNG

If I add the same image to a WebHelp Pro project and generate, the favicon is added to the HTML-files.

Does anyone have any suggestions as to how I might correct this?

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HTML5 layout

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Responsive HTML ignores favicon setting

Community Beginner ,
Jan 12, 2016

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I use Robohelp 11, and have set a favicon on the project using a Responsive HTML5 layout:

Favicon1.PNG

But when I generate the project the favicon is not added to the finished HTML-files so no icon is shown in the browser tabs:

Favicon2.PNG

If I add the same image to a WebHelp Pro project and generate, the favicon is added to the HTML-files.

Does anyone have any suggestions as to how I might correct this?

Topics

HTML5 layout

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1.1K

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LEGEND ,
Jan 12, 2016

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If you copy the favicon file to the web server manually, does it show correctly then?

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Community Beginner ,
Jan 12, 2016

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No, this unfortunately do not fix the problem. The file is already on the web server (I tested with a file that is already on the server). It seems that a link-line within the <head>-tag is not added to the index.htm-file.

This line (from the WebHelp Pro compile, or a corresponding line for Responsive HTML) seem to be missing from the index.htm-file:

<link rel="shortcut icon" href="logo.png">

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LEGEND ,
Jan 12, 2016

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Hi there

If you manually add the missing code does it work then? If so, maybe there is a bug in the RoboHelp code that needs to be addressed.

Cheers... Rick

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Community Beginner ,
Jan 12, 2016

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Hi, and yes. If I add this line manually to the index.htm-file:

     <link rel="shortcut icon" href="logo.png">

and makes shure the path goes to the image I want as a favicon, then this works.

Thanks. I will submit an inquiry to the Adobe helpline regarding this problem.

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Explorer ,
Mar 29, 2016

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I'm also seeing this problem. Has Adobe acknowledged it as a bug?

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New Here ,
Jun 03, 2016

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I see the status of this is Assumed Answered. It seems that a bug still needs to be fixed. So this seems a mis-classification.Yes, we can insert code, but there's a Favicon entry box in the UI that does not work.

Enough grumbling. If I have a merged help system with a parent redirect, does the icon code string go in the parent redirect file or in the file that it redirects to?

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Participant ,
Jun 08, 2016

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Using RH 11, and when adding the icon via the Responsive HTML5 Settings (as per the original idea) works for me, but only for the root, 'index' topic. Basically, if I have created a 'book' with a TOC, and I browse to any topic except the 'first' topic, the favicon is not visible - it's only visible on that 'first' topic. Looking bug-like to me too.

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Participant ,
Jan 29, 2020

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Old issue, but I'm on RH2019 now and I still have this exact issue.  The  <link rel="shortcut icon" href="favicon.png"> line is missing from the responsive HTML5 layout's output.  If I create a new project, it's fine, and even if I just Generate and View Output it displays fine (but for the index.htm page only), but when I publish, it's broken.  Has anyone found a fix, or know of one yet?  I currently have a project that's THIS close to being done, but the Favicon isn't displaying, and it's pretty annoying... 😞

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Adobe Community Professional ,
Jan 29, 2020

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If you're running the latest build of RH2019 (patch 10 I think right now - Jan 2020) & it's still not working, submit a bug using the Tracker (https://tracker.adobe.com/)

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