Responsive HTML ignores favicon setting

Report · Jan 12, 2016

I use Robohelp 11, and have set a favicon on the project using a Responsive HTML5 layout:

But when I generate the project the favicon is not added to the finished HTML-files so no icon is shown in the browser tabs:

If I add the same image to a WebHelp Pro project and generate, the favicon is added to the HTML-files.

Does anyone have any suggestions as to how I might correct this?

Report · Jan 12, 2016

I use Robohelp 11, and have set a favicon on the project using a Responsive HTML5 layout:

But when I generate the project the favicon is not added to the finished HTML-files so no icon is shown in the browser tabs:

If I add the same image to a WebHelp Pro project and generate, the favicon is added to the HTML-files.

Does anyone have any suggestions as to how I might correct this?

Report · Jan 12, 2016

If you copy the favicon file to the web server manually, does it show correctly then?

Report · Jan 12, 2016

No, this unfortunately do not fix the problem. The file is already on the web server (I tested with a file that is already on the server). It seems that a link-line within the <head>-tag is not added to the index.htm-file.

This line (from the WebHelp Pro compile, or a corresponding line for Responsive HTML) seem to be missing from the index.htm-file:

Report · Jan 12, 2016

Hi there

If you manually add the missing code does it work then? If so, maybe there is a bug in the RoboHelp code that needs to be addressed.

Cheers... Rick

Report · Jan 12, 2016

Hi, and yes. If I add this line manually to the index.htm-file:

and makes shure the path goes to the image I want as a favicon, then this works.

Thanks. I will submit an inquiry to the Adobe helpline regarding this problem.

Report · Mar 29, 2016

I'm also seeing this problem. Has Adobe acknowledged it as a bug?

Report · Jun 03, 2016

I see the status of this is Assumed Answered. It seems that a bug still needs to be fixed. So this seems a mis-classification.Yes, we can insert code, but there's a Favicon entry box in the UI that does not work.

Enough grumbling. If I have a merged help system with a parent redirect, does the icon code string go in the parent redirect file or in the file that it redirects to?

Report · Jun 08, 2016

Using RH 11, and when adding the icon via the Responsive HTML5 Settings (as per the original idea) works for me, but only for the root, 'index' topic. Basically, if I have created a 'book' with a TOC, and I browse to any topic except the 'first' topic, the favicon is not visible - it's only visible on that 'first' topic. Looking bug-like to me too.

Report · Jan 29, 2020

Old issue, but I'm on RH2019 now and I still have this exact issue. The <link rel="shortcut icon" href="favicon.png"> line is missing from the responsive HTML5 layout's output. If I create a new project, it's fine, and even if I just Generate and View Output it displays fine (but for the index.htm page only), but when I publish, it's broken. Has anyone found a fix, or know of one yet? I currently have a project that's THIS close to being done, but the Favicon isn't displaying, and it's pretty annoying... 😞

Report · Jan 29, 2020

If you're running the latest build of RH2019 (patch 10 I think right now - Jan 2020) & it's still not working, submit a bug using the Tracker (https://tracker.adobe.com/)

Responsive HTML ignores favicon setting

Related conversations