Responsive HTML Layout not Responding

Explorer ,
Feb 28, 2020 Feb 28, 2020

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I am using Robohelp 2019 and recently installed the latest patch. Since then my Responsive HTML layouts are not responding to different screen sizes. It just keeps the same layout when the screen reduces. Has anyone else been experiencing this?

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Adobe Community Professional , Feb 28, 2020 Feb 28, 2020
Yes. In the preset there is a switch labelled Responsiveness. If that is not the cause, try a new preset. 

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Adobe Community Professional ,
Feb 28, 2020 Feb 28, 2020

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Any difference if you use different browsers?

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Explorer ,
Feb 28, 2020 Feb 28, 2020

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Yes, I tried that. I'm wondering if a setting was changed or reset when the latest patch was installed. I can't figure out what the problem could be. Is there a button that would be checked or unchecked that would prevent the responsiveness?

 

I should add, when I look at the preview when editing the skin, it shows the different views for different media types but when I publish it doesn't work the same.

 

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Adobe Community Professional ,
Feb 28, 2020 Feb 28, 2020

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Yes. In the preset there is a switch labelled Responsiveness. If that is not the cause, try a new preset. 

 

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Explorer ,
Feb 28, 2020 Feb 28, 2020

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Peter Grainge once again to the rescue! Thank you so much, I spent my entire Friday trying to figure this out. How strange to have an option to turn off the responsiveness of the Responsive HTML5 Layout. If anyone else is curious, here it is: 

Capture.PNG

 

 

 

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Adobe Community Professional ,
Feb 28, 2020 Feb 28, 2020

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It's designed for those whose output will always be used on a desktop and who want the help to retain the traditional three pane appearance regardless of window size.

 

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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RoboHelp Documentation