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Responsive HTML5 TOC on iPhone vs Samsung Galaxy

New Here ,
Feb 14, 2017

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Hi all

Facing an issue with Responsive HTML5 output whereby my Table of Contents appears across all device sizes and a range of browsers, apart from iPhone (tested on 6S, Chrome and Safari). The TOC appears as expected and fully functional on Samsung Galaxy devices I've tested but just not on iPhone.

Could it be a screen size issue? Appreciate any advice/fix that you can offer, or whether others have experienced a similar thing. Happy to provide more detail.

Thanks!

The .2 patch has some issues on Safari browsers. Updating to the .41 patch should solve it: Adobe - Support : RoboHelp Support Center : Service Releases

Please try updating and let us know whether that helped!

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HTML5 layout

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Responsive HTML5 TOC on iPhone vs Samsung Galaxy

New Here ,
Feb 14, 2017

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Hi all

Facing an issue with Responsive HTML5 output whereby my Table of Contents appears across all device sizes and a range of browsers, apart from iPhone (tested on 6S, Chrome and Safari). The TOC appears as expected and fully functional on Samsung Galaxy devices I've tested but just not on iPhone.

Could it be a screen size issue? Appreciate any advice/fix that you can offer, or whether others have experienced a similar thing. Happy to provide more detail.

Thanks!

The .2 patch has some issues on Safari browsers. Updating to the .41 patch should solve it: Adobe - Support : RoboHelp Support Center : Service Releases

Please try updating and let us know whether that helped!

TOPICS
HTML5 layout

Views

315

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Feb 14, 2017 0
LEGEND ,
Feb 15, 2017

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What do you mean by that it doesn't appear? Is the pane loaded but no TOC items are shown? Or something else? Could you post a screen shot?

Which version of RoboHelp are you using? And which Screen Layout?

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Feb 15, 2017 0
New Here ,
Feb 15, 2017

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Thanks for your reply, William.

On iPhone, the pane loads but no items are shown. Screenshot of Iphone and Galaxy attached (excuse the blurring).

Version: RoboHelp 2015 (12.0.2.384). I'm using the Responsive HTML5 Charcoal Grey layout.

Robohelp TOC iphone.PNG

Robohelp TOC Samsung.png

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Feb 15, 2017 0
LEGEND ,
Feb 15, 2017

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The .2 patch has some issues on Safari browsers. Updating to the .41 patch should solve it: Adobe - Support : RoboHelp Support Center : Service Releases

Please try updating and let us know whether that helped!

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Feb 15, 2017 1
shkmsols LATEST
New Here ,
Mar 01, 2017

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Thanks Willam - updated RoboHelp and it fixed the TOC issue on iOS browsers.

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Mar 01, 2017 0