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Responsive HTML5 TOC Won't Load/Display in RoboHelp 2017 Projects

Community Beginner ,
Mar 02, 2017

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When I test any projects using RoboHelp 2017, the Navigation icons display, but the Table of Contents itself doesn't. I can click the Index icon and that list of terms displays, but I get nothing when I click on the Table of Contents icon. Anything that I might be doing wrong? It always used to work.

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Responsive HTML5 TOC Won't Load/Display in RoboHelp 2017 Projects

Community Beginner ,
Mar 02, 2017

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When I test any projects using RoboHelp 2017, the Navigation icons display, but the Table of Contents itself doesn't. I can click the Index icon and that list of terms displays, but I get nothing when I click on the Table of Contents icon. Anything that I might be doing wrong? It always used to work.

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HTML5 layout

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Mar 02, 2017 0
LEGEND ,
Mar 02, 2017

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I see you stated Responsive HTML 5, but which of the layouts are you using?

Do you have more than one TOC in your project? If so, have you ensured you are pointing at the correct TOC?

Cheers... Rick

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Mar 02, 2017 0
Community Beginner ,
Mar 02, 2017

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I've tried using just about all of the different layouts, and no, there's only one TOC. And it's happening in all of the projects I work on, so I'm thinking it must be a pretty basic mistake that I'm making.

Regards,

Paul

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Mar 02, 2017 0
LEGEND ,
Mar 02, 2017

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Perhaps share some screen captures of the output settings?

I don't suppose one of these outputs is available for anyone to view so you could shoot us a URL to look at?

Thanks... Rick

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Mar 02, 2017 0
LEGEND ,
Mar 02, 2017

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Oh, and have you tested on different browsers? I'm wondering if it may be related to a specific browser.

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Mar 02, 2017 0
Community Beginner ,
Mar 02, 2017

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Really can't share the content, since there's an NDA involved.

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Mar 02, 2017 0
Community Beginner ,
Mar 02, 2017

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At first, I was getting the usual 'allow blocked content' warning message in IE, and then it worked, and I think there might be a security thing involved with Chrome not working. However, Firefox worked until yesterday and now it doesn't work at all either.

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Mar 02, 2017 0
Adobe Community Professional ,
Mar 03, 2017

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Same problem if you generate the same output from one of the sample projects? Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Mar 03, 2017 0
Community Beginner ,
Mar 03, 2017

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Hi Peter, I just tried one of the sample projects, and it worked.

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Mar 03, 2017 0
Adobe Community Professional ,
Mar 03, 2017

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OK so that rules out it being a browser issue or a bug in RoboHelp and, sorry to say, pins it on your project.

I would start by comparing the output settings.

Next I would export a layout from the sample you tested and import it into your project, even though it may appear to be the same layout.

Whilst I doubt it will make any difference, also try deleting the CPD in your project and then reopening RoboHelp.

Tell us where that all gets you.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Mar 03, 2017 0
Community Beginner ,
Mar 03, 2017

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Thanks Peter! I will try doing what you suggest, and let me know where that gets me. I've got some other things going on right now, so my response is probably going to be somewhat delayed. Thanks again for your help.

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Mar 03, 2017 0
Community Beginner ,
Mar 03, 2017

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Hi Peter, I just wanted to let you know that what I wound up doing was deleting the Theme_1 Screen Layout that I had been using and then just chose Azure_Blue from the Gallery and it worked. I don't know if there's a way that I could have continued using Theme_1 but as long as it's now working, I won't be worrying about that. Thanks for your help!

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Mar 03, 2017 0