Review feature Not Working in RH2020

New Here ,
Jan 19, 2021

Copy link to clipboard

Copied

Hi guys, 
trying to figure out with new Robo feature, but after pressing Create a link robo returns an error. 
изображение_2021-01-19_142151.png

 

Adobe Creative Cloud is installed and I logged in it with the same user as in RoboHelp. 

изображение_2021-01-19_142614.png

 

Any suggestions?

TOPICS
New UI

Views

139

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 19, 2021

Copy link to clipboard

Copied

This note in the help implies cloud storage isn't always enabled for your CC account. Have you checked that?

 

https://helpx.adobe.com/robohelp/user-guide.html/robohelp/using/review-process.ug.html

"Note:

For optimal performance, we recommend you to verify that the cloud storage is enabled in your account. "

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 20, 2021

Copy link to clipboard

Copied

Hi Amber,

By pressing Cloud button in CC I can somnething use space in storage, so I think it is enabled. 
defaultv667u7s1tnd8_0-1611132764253.png

btw, I launched trial version on another PC and Review works ok. I have Individuals plan. Does it supports review function? 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 20, 2021

Copy link to clipboard

Copied

Both RoboHelp and Creative Cloud are subscription only but you don't need CC, just the app. If you do have CC, then you have the app. Please clarify what you mean by Individuals plan.

 

To the best of my knowledge all that is required is that the author has access to both 2020 and has installed the CC App (or CC itself).

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 20, 2021

Copy link to clipboard

Copied

Sory for confusion. As you can see on my screenshots, I mean CC desktop app, on which i logged with the same user as in robo. 
On Individuals plan I mean robohelp subscription type. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 20, 2021

Copy link to clipboard

Copied

UPD:
Tried on another PC with my subscription. Result is the same as on screnshot. 
However with trial I can generate Review link

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 20, 2021

Copy link to clipboard

Copied

I'm not sure what the problem is here. Maybe try Support? See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

 

You can change your username to something more friendly in your forum profile settings.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more