Highlighted

RH 2017 does not open a Responsive HTML5 project

New Here ,
May 21, 2020

Copy link to clipboard

Copied

I have a Responsive HTML 5 project that RH won't open. When I click the project on the Project Starter page, I get a message in the lower-left corner that says, "Opening Project Microservices Help.xpj..." I also get a blue circle that spins while RH tries to open the project. I'm using Windows 10.

 

I've waited for about 30 minutes several times and I never get an error message. I just keep seeing the blue spinning circle.

 

Have others had this problem? I'd appreciate any help I can 

Topics

Classic

Views

664

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

RH 2017 does not open a Responsive HTML5 project

New Here ,
May 21, 2020

Copy link to clipboard

Copied

I have a Responsive HTML 5 project that RH won't open. When I click the project on the Project Starter page, I get a message in the lower-left corner that says, "Opening Project Microservices Help.xpj..." I also get a blue circle that spins while RH tries to open the project. I'm using Windows 10.

 

I've waited for about 30 minutes several times and I never get an error message. I just keep seeing the blue spinning circle.

 

Have others had this problem? I'd appreciate any help I can 

Topics

Classic

Views

665

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 21, 2020

Copy link to clipboard

Copied

Any source control at play here? Have you tried deleting the .cpd file first before opening it?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 21, 2020

Copy link to clipboard

Copied

Thanks for the quick reply. 

I'm not using any source control. I tried thdeleting the .cpd file when I read your reply and the project still isn't opening.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
May 21, 2020

Copy link to clipboard

Copied

Can you open any of the sample projects ok? That might determine if it's your project or your install of RH that's the issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 21, 2020

Copy link to clipboard

Copied

I can open other projects I have. And I can open a backup of the version I'm trying to open today. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
May 21, 2020

Copy link to clipboard

Copied

If the backup has got all the content in it, I'd just rename the existing project and use a copy of the backup. If it's not up to date enough, then you'll have to explore some other ways of opening a damaged project. I think Perer has some methods on his site (grainge.org).

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 21, 2020

Copy link to clipboard

Copied

Thanks for the suggestion. I'll see what Peter Grainge's site has.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
May 21, 2020

Copy link to clipboard

Copied

Yes there is stuff there but probably more painful than updating the last backup.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jun 08, 2020

Copy link to clipboard

Copied

I'm still having problems with this. I can load a backup, close RoboHelp, start it, and open the project. But when I edit a topic, save it and close RoboHelp, I can't open the project again. I don't get an error message.

Peter Grainge said below that there's information about this on his site. I can't find anything. Can anyone point me in the right direction?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...