Highlighted

RH 2017 - Single help URL catering to 2 clients

Explorer ,
Jan 22, 2018

Copy link to clipboard

Copied

Hello,

Can we handle such a scenario by using any properties in RH?

We have a responsive help output: http://help.ipaddress.com/productname/page.htm

We have 2 clients Client A and Client B.

Client A should view Topic 1 through Topic 20.

Client B should view Topic 1 through Topic 20, except, Topic 7 and Topic 13.

Challenge: We have a static help URL that is common to all viewers/users. Is it possible to filter content based on the client and topic?

Any suggestions/pointers would be helpful.

Topics

HTML5 layout

Views

164

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

RH 2017 - Single help URL catering to 2 clients

Explorer ,
Jan 22, 2018

Copy link to clipboard

Copied

Hello,

Can we handle such a scenario by using any properties in RH?

We have a responsive help output: http://help.ipaddress.com/productname/page.htm

We have 2 clients Client A and Client B.

Client A should view Topic 1 through Topic 20.

Client B should view Topic 1 through Topic 20, except, Topic 7 and Topic 13.

Challenge: We have a static help URL that is common to all viewers/users. Is it possible to filter content based on the client and topic?

Any suggestions/pointers would be helpful.

Topics

HTML5 layout

Views

165

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 22, 2018

Copy link to clipboard

Copied

I think the answer to that will be that it is not possible.

Using filtering I understand that it is possible to open responsive help with a fllter applied. How was covered elsewhere in the forum quite some time ago. However, once the user is in, they can remove the filter. Even to do that would require a different URL for those who are to see the full help and those who are to see the filtered help.

I rather think the solution will be that when installing your software, the developers need to find a way to apply different URLs and you create different outputs.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...