RH 2019 does not synch from source Word file to the Project file

Explorer ,
Dec 25, 2018

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When (in a RH2019 project) I edit a LINKED Word file in the source and then go back to RoboHelp 2019 and try to "update" the file by synching from Source to Project, it does not update. It updates neither the TITLE nor the CONTENT of the Word file. Is this a reported bug? What should I do for proper synching ? Thanks, Ugur

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

AMENDED RESPONSE 18 Dec 2020

 

  • Link to File is the first step in linking Word documents. At this point the document will show a green arrow.
  • Having created the link to the document, you then use Create/Update to create the topics.
  • Later when the linked document is amended the arrow will be red and you need to decide whether you want to update the project or leave it as it is.
  • If you want to update the topics with the changes that have been made in Word, click Sync>Source to Project so that the arrow changes to green, then click Create>Update.
  • The Sync options are otherwise for linked files that can be modified in RoboHelp and that would include images as you can set up a third party app to modify what is in RoboHelp. Any changed image(s) that are linked can then be copied back to source.
    As you cannot edit Word documents in RoboHelp, Sync>Project to Source should not be used. You change the topic(s) but next time you Create/Update those changes will be lost. It is not intended that you edit such topics.

 

By all means go ahead with requesting an option to Create/Update all documents in one operation. I see the sense in that. 

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See www.grainge.org for free Authoring and RoboHelp Information

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RH 2019 does not synch from source Word file to the Project file

Explorer ,
Dec 25, 2018

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When (in a RH2019 project) I edit a LINKED Word file in the source and then go back to RoboHelp 2019 and try to "update" the file by synching from Source to Project, it does not update. It updates neither the TITLE nor the CONTENT of the Word file. Is this a reported bug? What should I do for proper synching ? Thanks, Ugur

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

AMENDED RESPONSE 18 Dec 2020

 

  • Link to File is the first step in linking Word documents. At this point the document will show a green arrow.
  • Having created the link to the document, you then use Create/Update to create the topics.
  • Later when the linked document is amended the arrow will be red and you need to decide whether you want to update the project or leave it as it is.
  • If you want to update the topics with the changes that have been made in Word, click Sync>Source to Project so that the arrow changes to green, then click Create>Update.
  • The Sync options are otherwise for linked files that can be modified in RoboHelp and that would include images as you can set up a third party app to modify what is in RoboHelp. Any changed image(s) that are linked can then be copied back to source.
    As you cannot edit Word documents in RoboHelp, Sync>Project to Source should not be used. You change the topic(s) but next time you Create/Update those changes will be lost. It is not intended that you edit such topics.

 

By all means go ahead with requesting an option to Create/Update all documents in one operation. I see the sense in that. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Dec 25, 2018 0
Adobe Community Professional ,
Dec 26, 2018

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Initially I was going to post that I found the same but I tried a few things and got it to work.

Put focus on the document in the Contents panel. The menu has Sync (Source to Project) and Update HTML. Use those in that order.

Then go to the folder with the same name as your document and open the HTM file that is there. Again click Sync (Source to Project). For me that then updated.

I would agree it seems three clicks are needed where one should do but try it and post back.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Dec 26, 2018 0
Explorer ,
Dec 29, 2018

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Peter thanks a lot but Adobe support team has confirmed that, as of this writing, RH 2019 does not support Word (Office) 365 updating and that's why it will not synch between Word 365 source files and RH topics. I think the Word synching will be supported in the next patch.

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Dec 29, 2018 0
Adobe Community Professional ,
Dec 29, 2018

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So you can link but not update. Hmm!


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 29, 2018 0
Adobe Employee ,
Dec 29, 2018

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Hi uakinci​,

If you bring in the Word content in RH, either by importing or converting to HTML when linked, and edit the HTML topic in RH there is no way to sync it back to Word document. Sync feature in RH is based on timestamp and sync from project to source or source to project is essentially file copy, content doesn't get converted from one format to the other. It will work well for those file formats which you can edit in RH also directly, e.g. HTML, CSS and JavaScript files.

For update 5, early Feb, we are working on Word as an output format which may work for you. However it will be available in the Output Presets along with other formats and not from the Sync feature.

Hope the clarification helps.

Thanks,

Vivek

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Dec 29, 2018 0
Adobe Community Professional ,
Dec 30, 2018

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@Vivek I read the original post as Uakinci having edited the Word file in Word (the source) rather than Source in RoboHelp.

I just made a change in Word to a linked document and then went back to RoboHelp. The document showed as dirty (red arrow next to it). I then clicked the Update HTML option in the context menu. I then opened the topic in RoboHelp and it was updated.

In my previous reply, I had erroneously looked that the Sync options rather then Update HTML.

So as far as I can see, linked documents do update and Adobe Support gave the wrong information. Uakinci stated, "Adobe support team has confirmed that, as of this writing, RH 2019 does not support Word (Office) 365 updating and that's why it will not synch between Word 365 source files and RH topics." I am using Office 365 and syncing does work. The issue is why it is not for the poster.

I think that may be because he has fallen into the same trap as me and seen the Sync options rather than the Update HTML.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 30, 2018 0
Adobe Community Professional ,
Dec 30, 2018

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Perhaps Sync should read Sync Folder to make it clearer? It's still open to misinterpretation but less so.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 30, 2018 0
Community Beginner ,
Dec 14, 2020

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Just a note - this works in RH2020 (although it is a VERY poorly documented feature). However, its implementation seems backwards. If you make an update in the "source" DOCX document, you need to sync FROM PROJECT TO SOURCE (as opposed to the seemingly far more logical "FROM SOURCE TO PROJECT") to get the update in your robohelp contents. Doing it the other way overwrites the changes to your word file with whatever was last in Robohelp. Just an FYI.

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Dec 14, 2020 0
Adobe Community Professional ,
Dec 14, 2020

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@Regiolanthe1 Ignore the information above as the workflow was changed. After linking the document use Create/Update Topics in the same menu.

 

Using the Sync options will not update the topics in RoboHelp and neither will it update your Word file. You will see a dialog saying it has updated but it does not. I used a simple document with the word "red" in it. Using the sync options did not update anything in either direction.

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Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 14, 2020 0
New Here ,
Dec 15, 2020

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For me, making edits in the Word document and then selecting Create/Update Topics IMMEDIATELY reverted the Word document back to the previously saved version.

 

For me, the procedure definitely required a "Sync from Project to Source" PRIOR to doing the Create/Update Topics. I only needed a single sync on the folder (Sync Folder from Project to Source), followed by a Create/Update to suck in the changes to the file. I assume a "Sync All" does all linked files in the project, but was only working with a single file.

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Dec 15, 2020 0
New Here ,
Dec 15, 2020

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---- Just as a note --- it is the account previously known as "Regiolanthe" posting the above response (not a new party). For some reason, Adobe saw fit to trounce all over my old account and update it with new information and a new name.

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Dec 15, 2020 0