RH 2019 (Full) Imported Adobe Captivate 2019 Demo Does Not Play back with Sound / Issue with Sizing

Explorer ,
May 27, 2020

Copy link to clipboard

Copied

Hello,

I am a pest on this forum but I need some more help.  I am attempting to insert a Captivate Demo (2019)  HTML5 into a RH 2019 (Full) topic. 

Process:

  1. Imported Adobe Captivate Demo by selecting index.html from the output folder.
  2. RoboHelp creates the zipped .cpz format.
  3. I insert Multimedia > Adobe Captivate Demo and select the imported video.
  4. Publish Responsive HTML5 Layout RoboHelp to RoboHelp Server 10.

Problem Results:

  1. Captivate Demo is not playing the project's audio file. The navigation and the playbar work fine just no audio and therefore, no closed captioning.

Questions:

  1. How do I manage the sizing of the video within a topic?  I set the video size but wanted the video to play in full screen when selected.

videosettings.png

 

Views

286

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 28, 2020

Copy link to clipboard

Copied

You are not a pest. The whole purpose of the forum is to help people with their problems. I don't have an answer on this occasion but I have reached out to someone who might.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 29, 2020

Copy link to clipboard

Copied

Sorry that didn't work. I suggest you try techcomm@adobe.com.

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
juliec18791782 AUTHOR LATEST
Explorer ,
May 29, 2020

Copy link to clipboard

Copied

Thanks Peter, I will reach out to them.  

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more