RH 2019 (Full) Search Not Working

Explorer ,
May 26, 2020 May 26, 2020

Copy link to clipboard

Copied

Hello,

I am running RH 2019.0.12 latest and publishing to RH 10 Server with Indigo layout.

Updated content and published recently and now Search runs endlessly without finding results. 
Solutions tried so far:

  • Added a New Responsive HTML5 Layout
  • Added a New Indigo Skin
  • Restarted RH Server 10
  • Tried multiple browsers (IE, Chrome, Firefox) Fails on all
  • Cleared Cache

Other tests included:

  • Other Indigo HTML5 Projects Work

Any other suggestions?

searchneverstops.jpg

 

TOPICS
New UI, Output presets, RoboHelp server

Views

648

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 26, 2020 May 26, 2020

Copy link to clipboard

Copied

Does the locally generated output work or is that broken as well?

 

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 26, 2020 May 26, 2020

Copy link to clipboard

Copied

Thank you Peter. It DOES work when generated locally. Now knowing that, I was thinking I'd have our Tech Support look at the Apache database server.  What do you think?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 26, 2020 May 26, 2020

Copy link to clipboard

Copied

Firts thing I'd check is - did all the generated files get copied up to the webserver?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 26, 2020 May 26, 2020

Copy link to clipboard

Copied

Thanks Jeff. All content is there when I navigate manually through each topic. I don't see any issues. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 26, 2020 May 26, 2020

Copy link to clipboard

Copied

No, I meant checking using an FTP client to see all the files, folders & subfolders - the total number of files in your local generated location should equal the total number on the webserver's help folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 26, 2020 May 26, 2020

Copy link to clipboard

Copied

Ahh, sorry - still not sure I get it though.
I am waiting for my corporate account to be reset in order to Remote Desktop into server and view backend.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

Thanks all. An update...

  • I gained access to the server to confirm all project files existed on the server.
  • Server was restarted a second time and database connection re-established.
    • Result was an error -- shown below. According to IT it was there before the second restart and was still there after.

SyntaxError.png

  • I deleted the impacted projects off of the server and republished projects using original skin and original preset.
    • Result was successful. Impacted projects now search correctly.

So, where does this leaves me...

  • Problem solved but no real understanding of which fix was the one that returned the search functionality. 
  • JSON Error found that will require research. Unsure if it is related to original issue.

 

As always, the level of support I receive on this forum is always beneficial and allows me to learn so much, so thank you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

LATEST

You may have had the right number of files but I suspect that one or more was not the latest version. By regenerating, you fixed that.

 

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation