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RH 2019 (Full) - Upgraded RoboHelp Project Fails to Generate - Indexing References

Explorer ,
Apr 11, 2020

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Hello,

I have upgraded a number of RoboHelp 2017 Projects to RoboHelp 2019 Classic and then to RoboHelp 2019 Full. Only one project is giving me issues when generating.  It never gets past the Responsive HTML5 Indexing References state.  I click the i for more information but nothing opens. 

Any suggestions?

Thanks, stay safe and healthy.

Julie

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

The problem proved to be the upgrade of the image maps. What is being investigated but removing them allowed the help to generate.

 

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RH 2019 (Full) - Upgraded RoboHelp Project Fails to Generate - Indexing References

Explorer ,
Apr 11, 2020

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Hello,

I have upgraded a number of RoboHelp 2017 Projects to RoboHelp 2019 Classic and then to RoboHelp 2019 Full. Only one project is giving me issues when generating.  It never gets past the Responsive HTML5 Indexing References state.  I click the i for more information but nothing opens. 

Any suggestions?

Thanks, stay safe and healthy.

Julie

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

The problem proved to be the upgrade of the image maps. What is being investigated but removing them allowed the help to generate.

 

Views

584

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Apr 11, 2020 0
Adobe Community Professional ,
Apr 11, 2020

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I'll look in the morning but pretty sure someone asked the exact same question. Not sure but I have a hunch the answer was as simple as creating a new preset.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Apr 11, 2020 0
Explorer ,
Apr 11, 2020

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Sorry if it was duplicated. I searched for multiple terms in the forum hoping to stumble across something. I just tried a new preset and that didn't work. I tried generating without an index and that didn't work. I have gone through the whole project upgrade process a second time and that didn't work.  Thanks for even looking--tomorrow or whenever!  It is much appreciated.

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Adobe Community Professional ,
Apr 11, 2020

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I didn't say it was for sure. Just that I thought it was. Thus worth searching for.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Explorer ,
Apr 11, 2020

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Understood. I will keep looking, thanks.

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Adobe Community Professional ,
Apr 12, 2020

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Did you try my suggestion of creating a new preset?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Apr 12, 2020 0