(RH 2019, new UI) Search performing poorly

Explorer ,
Jan 07, 2021

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Hi, Everyone.

 

In RH 2019, new UI, frameless output, search is performing poorly. The search results return way too many similar words (including some far-flung words), and the exact match is not prioritized (screenshot, below).

 

I've read through this thread and some others. Please note, this issue persists whether local or on our network. Plus, I've only generated the output, not "published" it.

 

Thanks for any help on this! 

 

SCREENSHOT

search poor performance.PNG 

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(RH 2019, new UI) Search performing poorly

Explorer ,
Jan 07, 2021

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Hi, Everyone.

 

In RH 2019, new UI, frameless output, search is performing poorly. The search results return way too many similar words (including some far-flung words), and the exact match is not prioritized (screenshot, below).

 

I've read through this thread and some others. Please note, this issue persists whether local or on our network. Plus, I've only generated the output, not "published" it.

 

Thanks for any help on this! 

 

SCREENSHOT

search poor performance.PNG 

Views

53

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Jan 07, 2021 0
Adobe Community Professional ,
Jan 07, 2021

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What point version of RH are you running? Are you all patched up? Check Help > Updates to check.

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Jan 07, 2021 0
Explorer ,
Jan 07, 2021

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Good question, Jeff.  I'm on 2019.0.12   

 

When I clicked "Updates," I got a message saying, "Updates have been disabled for this machine. Please contact your administrator."

 

Thoughts? 

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Jan 07, 2021 0
Adobe Community Professional ,
Jan 07, 2021

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Are you running in a corporate environment? If so, harrass your IT folks.
Have you tried going through the https://www.adobe.com/support/robohelp/downloads.html route?

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Jan 07, 2021 0
Explorer ,
Jan 07, 2021

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Yes I am. I've got a ticket started for them.

 

(In the past month, I've had some strange Adobe behavior on my laptop, ever since I had Adobe Captivate installed. Maybe something went awry.)

 

Would you say updating RH is the necessary next step in troubleshooting for my forum question? 

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Jan 07, 2021 0
Adobe Community Professional ,
Jan 07, 2021

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That's always the first step imho! ;>)
Sometimes it takes going to the most current version (TM) to resolve something when dealing with an older version's issue (like RH2019)

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Jan 07, 2021 0