(RH 2019, new UI) Topic title remains in main TOC though DCF filters out the content

Participant ,
Feb 04, 2021 Feb 04, 2021

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Hi, Everyone.

 

In RH 2019, new UI (frameless), when my end user chooses to filter for the "Employee" role, the DCF properly filters out the topic "Contractor Policy." However, the topic title "Contractor Policy" remains visible in the main TOC (please see screenshot, below). 

 

I'm not having this issue when filtering out any other topics. Only "Contractor Policy" remains visible in the main TOC.

 

I'd appreciate any help on this. Thanks!

 

SCREENSHOT:

 

DCF filter issue.PNG 

 

 

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correct answers 1 Correct Answer

Participant , Feb 05, 2021 Feb 05, 2021
Success!! I've figured it out. In going through the troubleshooting, I noticed something about the TOC book containing the topic at issue:  the book was tagged with both "Employee" and "Contractor."  I think I did that b/c the book contains some pages that belong to "Employees" and one page that belongs to "Contractors."  Now I know not to do that  Thanks so much, Peter. As usual, you've steered me to the answer. Have a great day. 

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Adobe Community Professional ,
Feb 05, 2021 Feb 05, 2021

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Try tagging the TOC entry as well.

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Participant ,
Feb 05, 2021 Feb 05, 2021

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Thanks, Peter. It's already tagged:

 

DCF filter issue 2.PNG

 

And the topic itself is tagged:

 

DCF filter issue - topic.PNG

 

Anything else I should try?

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Adobe Community Professional ,
Feb 05, 2021 Feb 05, 2021

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Only random things like removing the tags, checking in the code they are removed, swapping the codes to see if they then work albeit with the wrong filter. If the latter works try reapplying the correct tag.

 

All updates applied?

 

Clearing the browser cache and trying a different browser?

 

After that I think it's Support unless anyone else has an idea.

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Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Participant ,
Feb 05, 2021 Feb 05, 2021

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Excellent, thanks for the troubleshooting steps.

 

I'll try it all and report back.

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Participant ,
Feb 05, 2021 Feb 05, 2021

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Success!!

 

I've figured it out. In going through the troubleshooting, I noticed something about the TOC book containing the topic at issue:  the book was tagged with both "Employee" and "Contractor." 

 

DCF filter issue - TOC book has both tags.PNG

 

I think I did that b/c the book contains some pages that belong to "Employees" and one page that belongs to "Contractors."  Now I know not to do that 🙂

 

Thanks so much, Peter. As usual, you've steered me to the answer. Have a great day. 

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Participant ,
Feb 05, 2021 Feb 05, 2021

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PS:  I removed both of those tags.  And now the DCF filter behaves properly.

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