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RH 2020 Failed to generate PDF

Explorer ,
Jul 22, 2020

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I have installed Robohelp 2020 and I cannot generate any pdf output. I can generate word output. I have tried a project that I upgraded from RH 2019 and a brand new project that I have created in RH 2020 and the result is the same. 

Also the user guide says you should be able to a look at the log to see the error but I dont get any warning symbol next to the pdf output preset to select, like the guide says.

 

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RH 2020 Failed to generate PDF

Explorer ,
Jul 22, 2020

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I have installed Robohelp 2020 and I cannot generate any pdf output. I can generate word output. I have tried a project that I upgraded from RH 2019 and a brand new project that I have created in RH 2020 and the result is the same. 

Also the user guide says you should be able to a look at the log to see the error but I dont get any warning symbol next to the pdf output preset to select, like the guide says.

 

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Explorer ,
Jul 22, 2020

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I found out how to view the error log, right -click on PDF and view log. 

The error is Java not found

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Adobe Employee ,
Jul 22, 2020

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Kindly install 64-bit version of Java 8 on your system and then try.

 

thanks,

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Ninedots LATEST
New Here ,
Jul 26, 2020

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I had the same problem and this solution worked perfectly.  I had to download Java a second time because I didn't realize that the first time it was downloading 32 bit Java 8 instead of 64 bit.

Thank you!

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