RH 2020 - having to keep signing in when using sharepoint for collaboration

Participant ,
Jun 23, 2021 Jun 23, 2021

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I have set up a connection profile to a sharepoint directory and its all working fine. The only issue is that RH keeps asking us to sign back into Microsoft, despite selecting the stay logged in for 7 days check box. This seems to be happening whenever the session time out. Sometimes you can be logging in 7 - 8 times a day and it gets really tiring.

 

I have gone into the sign-in options and successfully logged into our domain.

 

Is there anything else I can do so that RH does not keep asking us to login all the time. We are worried about thinking we are signed into Microsoft and in fact we arent. How would this effect the checking in process? We dont want to lose files. 

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Adobe Community Professional ,
Jun 23, 2021 Jun 23, 2021

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Is your RH2020 all patched up to Patch #5?

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Participant ,
Jun 23, 2021 Jun 23, 2021

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I always seem to miss these update announcements! I have just installed Update 5. I just checked the fixed issues in update 5, it does not mention anything about Sharepoint. 

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Adobe Employee ,
Jun 24, 2021 Jun 24, 2021

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Hi @joannah98656944 

 

We have noticed this issue in Robohelp update 4 and fixed it in update 5. Please Sign out and Sign in again in your connection profile, after installing update 5. That should solve the issue. Please get back to us, if you still face this issue.

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Participant ,
Jun 29, 2021 Jun 29, 2021

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We are still getting this problem. The number of times you have to sign in is reduced if you select Sign-in Options and select your companies sharepoint domain. However, if you select the Stay signed in for 7 days check box, this is ignored. I still have to logon back in on average at least twice a day. 

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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You haven't said specifically that this is after applying Update 5 in accordance with @rajasekhar reddm66514448 instructions.

 

Add that and hopefully he will advise further.

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Participant ,
Jun 29, 2021 Jun 29, 2021

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Yes I have applied Update 5

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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... and you have manually signed out rather then been signed out? I am wondering if that could be a subtle difference.

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See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Participant ,
Jun 29, 2021 Jun 29, 2021

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Umm, well I never manually sign out. Or do you get automatically signed out when you shutdown your machine at the end of the day? And also, selecting the keep me signed in for 7 days should surely avoid that?

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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No idea, I am not a Sharepoint user. I do use many sites that don't sign you out, hence suggesting a manual sign out, which is what @rajasekhar reddm66514448 suggested.

 

Please Sign out and Sign in again in your connection profile, after installing update 5.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Participant ,
Jun 29, 2021 Jun 29, 2021

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There are 3 of us using RH Update 5 with Sharepoint and we have all signed out and in again to our sharepoint connection profile (someone even tried creating a new Sharepoint profile) and we are all still having the same issue where we keep having to sign in.

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Adobe Employee ,
Jul 11, 2021 Jul 11, 2021

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Hi @joannah98656944 .

 

Sorry for the delay in response. I have written a private email to you, regarding a meeting to resolve this issue. Please respond to that and we can take it from there.

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Adobe Community Professional ,
Jun 29, 2021 Jun 29, 2021

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OK. Let's see if @rajasekhar reddm66514448 comes back tomorrow. Late where he is.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Jul 04, 2021 Jul 04, 2021

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In the absence of any response, I can only suggest you try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

 

It would be helpful if you could post here what they advise.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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