RH 2020 - Index markers from FrameMaker files have %20 sign, plus truncation issue

New Here ,
Nov 30, 2020

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Using RoboHelp 2020 and files linked from a FrameMaker 2020 book, the index entries in RoboHelp have percent signs (%) where there are spaces. For example, an index marker in FrameMaker is "Zoom in" without the quotes, which displays in RoboHelp as "Zoom%20in" without the quotes. The %20 also displays in the output. Also, an index marker of "Enlarge: Increase size" truncates to "Enlarge" in RoboHelp.

FrameMaker version is 16.0.1.817. RoboHelp version is 2020.2.29. They should be current.

Is there a way to fix these issues?

I will post if I get a fix from Adobe.

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RH 2020 - Index markers from FrameMaker files have %20 sign, plus truncation issue

New Here ,
Nov 30, 2020

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Using RoboHelp 2020 and files linked from a FrameMaker 2020 book, the index entries in RoboHelp have percent signs (%) where there are spaces. For example, an index marker in FrameMaker is "Zoom in" without the quotes, which displays in RoboHelp as "Zoom%20in" without the quotes. The %20 also displays in the output. Also, an index marker of "Enlarge: Increase size" truncates to "Enlarge" in RoboHelp.

FrameMaker version is 16.0.1.817. RoboHelp version is 2020.2.29. They should be current.

Is there a way to fix these issues?

I will post if I get a fix from Adobe.

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Nov 30, 2020 0
Adobe Community Professional ,
Dec 01, 2020

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That is normal html code for a space. Where is this causing a problem?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 01, 2020 0
Adobe Community Professional ,
Dec 01, 2020

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Is the "%20" showing up in the RH project files or in your output (which is what?) As an experiment, you could try publishing directly out of FM and see if the same problem is exhibited in the FM output.
Slightly more worrisome is the mis-handling of the index marker sub-index entry. Peter may not realize that a FM index marker text of that format (e.g. Animals:Europe) should give you an index entry that looks like 
Animals
              Europe

(hope that survives posting in the web entry). Is this truncated effect in the RH index in the project or in the index produced in the output?

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Dec 01, 2020 0
New Here ,
Dec 01, 2020

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Yes, the FrameMaker index entries are fine in FrameMaker and its output. The %20 displays in the RoboHelp interface and in the RoboHelp output. I understand that HTML convention is to change spaces to %20, so I get that part. You cannot search and replace in RoboHelp on %20 to change it to a space. So still waiting for a fix. This was not an issue in RoboHelp 2017.

Thanks for responding.

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Dec 01, 2020 0
Adobe Community Professional ,
Dec 01, 2020

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Users searching for topic content should not be affected by this. Please add a screenshot or two to show how this is affecting them or describe it in a bit more detail.

 

2019 and 2020 both use strict HTML5 and CSS3 whereas 2017 did not, hence you now encountering this. That is also why it will not be fixed. What matters is how you see it affecting users.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Dec 01, 2020 0
New Here ,
Dec 01, 2020

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Here are screen captures.

In RoboHelp 2020:

RH.png

In output (what the customer sees) in the Index tab. It happens in multiple output types.

output.png

Thanks for responding.

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Dec 01, 2020 0