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RH 2020 - 'Java not found' when generating PDFs

Community Beginner ,
Jul 16, 2020

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Hi all,

 

Just installed the new RH 2020. Since, it's ran sluggishly - and when generating a PDF, it says ''Java not found' in the log.

 

Is my system's Java out of date?

 

Thanks.

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RH 2020 - 'Java not found' when generating PDFs

Community Beginner ,
Jul 16, 2020

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Hi all,

 

Just installed the new RH 2020. Since, it's ran sluggishly - and when generating a PDF, it says ''Java not found' in the log.

 

Is my system's Java out of date?

 

Thanks.

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Jul 16, 2020 0
Adobe Community Professional ,
Jul 16, 2020

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RoboHelp itself does not need Java so anything you have there should not affect performance. Did you install to the default location with admin rights?

 

Generating a PDF does require Java. Open the About RoboHelp sample project and look at the PDF Output topic. It's explained there.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Jul 16, 2020 0
Community Beginner ,
Jul 17, 2020

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Hi Peter. Thank you for your response.

 

I am running the latest version of Java 8 - which is higher than the version specified in the topic:

adamm45990798_0-1594973095791.png

 

I will get in touch with technical support.

 

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Jul 17, 2020 0
Adobe Community Professional ,
Jul 17, 2020

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That's the version I am on now and I can generate a PDF document. Please let us know what support say.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Jul 17, 2020 0
Participant ,
Jul 17, 2020

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Please post back when you hear from support! I'm also having the same issue (same version as you, 1.8.0 261). The installer had already added an entry in the system PATH variable (pointing to C:\Program Files (x86)\Common Files\Oracle\Java\javapath) and I tried adding the Java folder (C:\Program Files (x86)\Java\jre1.8.0_261\bin) to JAVA_HOME and JRE_HOME, to cover all bases... no luck.

 

If I check the java version in a cmd, it works.

C:\Users\ioana>java -version
java version "1.8.0_261"
Java(TM) SE Runtime Environment (build 1.8.0_261-b12)
Java HotSpot(TM) Client VM (build 25.261-b12, mixed mode)

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Jul 17, 2020 0
Community Beginner ,
Jul 17, 2020

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Support are investigating now and will come back to me. Will let you know when I've found out more.

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Jul 17, 2020 1
Adobe Community Professional ,
Jul 17, 2020

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My path is also C:\Program Files (x86)\Common Files\Oracle\Java\javapath.

 

It will be interesting to see what Support come up with.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Jul 17, 2020 0
Adobe Employee ,
Jul 17, 2020

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Please install 64bit version of Java 8 and above. Let us know if that resolves the issue.

 

thanks

Amitoj Singh

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Jul 17, 2020 1
Participant ,
Jul 17, 2020

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I confirm that it works after uninstalling the 32-bit version and installing the 64-bit version. Totally a user error problem on my side!

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Jul 17, 2020 0