RH 2020 Release 5 Can't create PDF now

[maryannh1366]

I was able to create pdf's in release 4 but after applying release 5 I get the error "Output Generation Failed to generate PDF."

Has anyone else had this problem?

[Peter Grainge]

Try generating an output from the About RoboHelp sample project. That will tell us if this issue is project specific, which I think it is as no one else has reported it and I just generated a PDF from Update 5.

If it is project specific,

1. Check your preset configuration.
2. Create a new PDF preset.

Post back how that goes.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[maryannh1366]

I got the same error with a sample file.

Do you have recommendations for the preset configuration?

[Peter Grainge]

I don't think the preset is the issue if About RoboHelp will not generate as other than the target folder, that preset is already configured. However, just check you are generating that to a local folder. Try C:\PDF just to test. Let us know if that fails.

Are other outputs working?

I think I might try uninstalling 2020 and installing Update 5 from Adobe - Support : RoboHelp Support Center : Service Releases

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[maryannh1366]

I tried a different folder and that didn't work. 

I only use Responsive output and that is working.

When I uninstall RH what happens to my project? Do I uninstall RH and then install patch?

[Peter Grainge]

Nothing happens to your project, uninstalling leaves it where it is.

After uninstalling, reboot. Download Update 5 from the link I gave you and install just that, it is a complete installation.

I can't promise that will fix it but we have ruled out it being the projects as About RoboHelp should work and reinstallation should rule out the current installation being the issue. It is then going to be something in your environment that will need tracking down. It may well involve going to Support but let's try the above first, they are likely to be their first steps.

You must have admin rights on the machine to install. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[maryannh1366]

I followed your instructions but that didn't fix the problem. 

Thank you, I'll contact support.

[Peter Grainge]

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

Sorry that hasn't worked. When it is resolved, please post back what the issue was.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

[Amebr]

PDF generation needs Java, so you could check that is installed and set up correctly.

System requirements: https://helpx.adobe.com/au/robohelp/user-guide.html/au/robohelp/using/rh_system_requirements.ug.html

Unable to generate a PDF in Adobe RoboHelp: https://helpx.adobe.com/au/robohelp/kb/unable-generate-pdf.html

[maryannh1366]

Just an update.

Adobe RH has been connected to my computer several times but still can't get it to work. I still have RH2019 installed and can create a pdf there. I was able to create a pdf with 2020 release 4.

They suggested I uninstall and then reinstall release 4. I did that and now the pdf generation doesn't finish. They are supposed to call back today.

[asloan]

@maryannh1366,

Any luck resolving this issue?

[maryannh1366]

No. My IT dpt is reinstalling Windows tomorrow on my laptop. maybe that will help.

[maryannh1366]

IT reinstalled Windows and now I am able to create a PDF.