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RH 9 - Connect to Word

Community Beginner ,
Jan 31, 2011

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I'm trying to generate Printed Documentation.  When I do so, .docx is not listed in the "Generate Word DOC" drop list.  When I do select .Doc, I get this message "The version of Microsoft® Word you are using has some known limitations with documents that contain a large number of list items (~1500). To avoid this problem, please download the latest Office 2000 service release (SR-2 or later). For more details, please see the online Help.".

I'm using Word 2010 (64-bit) on a Windows 7 (64-bit).

How can I fix this?

Thanks!!!

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RH 9 - Connect to Word

Community Beginner ,
Jan 31, 2011

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I'm trying to generate Printed Documentation.  When I do so, .docx is not listed in the "Generate Word DOC" drop list.  When I do select .Doc, I get this message "The version of Microsoft® Word you are using has some known limitations with documents that contain a large number of list items (~1500). To avoid this problem, please download the latest Office 2000 service release (SR-2 or later). For more details, please see the online Help.".

I'm using Word 2010 (64-bit) on a Windows 7 (64-bit).

How can I fix this?

Thanks!!!

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Jan 31, 2011 0
Adobe Community Professional ,
Jan 31, 2011

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You are definitely using RoboHelp HTML rather than RoboHelp for Word?

Also you do mean the latest version of RoboHelp as in Adobe RoboHelp 9 (just released) rather than the RoboHelp 9 version released many years ago?

I ask because that message is something I haven't seen since using the above.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 31, 2011 0
Community Beginner ,
Jan 31, 2011

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Peter,

I didn't even install RH for Word.  I only use HTML.

Although I probably have the original version 9 disks, I downloaded this version from Adobe this morning.  My guess is that I should probably uninstall and re-install the software.

What do you think?

Thanks,

Rene.

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Jan 31, 2011 0
Community Beginner ,
Feb 01, 2011

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My attempt to uninstall and re-install produced the same problems.

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Feb 01, 2011 0
Adobe Community Professional ,
Feb 01, 2011

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As I recall it was a message that could safely be dismissed then and I doubt it really is an issue now. Does everything work OK if you do that?


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Feb 01, 2011 0
Community Beginner ,
Feb 02, 2011

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I decided to uninstall the 64-bit Office 2010 and install the 32-bit version.  That seemed to fix the problem.

I thought it was supposed to work with the 64-bit version of Office?

Rene.

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Feb 02, 2011 0
Adobe Community Professional ,
Feb 03, 2011

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Subsequently Googoohead posted this on another forum and got this response from Adobe.

****************************************

Windows 7 64-bit OS supports both 32 bit and 64 bit applications. Legacy 32 bit applications run in 32 bit mode, called Wow mode. Due to Windows architecture restrictions, any 32 bit application cannot interact with a 64 bit application. Currently RoboHelp 9 runs at 32 bit in Wow mode on 64 bit Windows OS.  When RoboHelp (32 bit) tries to interact with Office 2010 (64 bit) it fails and RoboHelp thinks that Office is not installed.

****************************************

In short, you can run RoboHelp 9 on a 64 bit system but like other applications that run in this way, they cannot interact with other 32 bit applications.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Feb 03, 2011 0
Advisor ,
Feb 03, 2011

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So, the deal is this?

  1. Currently RoboHelp 9 [only] runs at 32-bit in Wow mode on 64 bit Windows OS.
  2. Further, any 32 bit application cannot interact with a 64 bit application.
  3. Therefore, RoboHelp (32-bit) can only interact with Office 2010 (32-bit), whether on Windows 7 64-bit OS or not.

Sounds like Adobe should place this information in a prominent spot on their web site! It's unfair to have dozens or hundreds more forum threads devoted to clarifying this (virtually nobody actually does a search before creating a new post).

Good luck,

Leon

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Feb 03, 2011 0
Community Beginner ,
Feb 04, 2011

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Leon,

I totally agree!  Adobe specifically indicates that RoboHelp will work on Windows 7 (32 & 64 bit) but neglects to do the same for Office 2010.  I ended up spending 2 days determining that RH 9 doesn't work with Office 64-bit.

Adobe --- please correct the documentation so others don't have this same problem!!

Rene.

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Feb 04, 2011 0
Adobe Community Professional ,
Feb 04, 2011

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If you can find it in the help shipped with the product you can submit additions/corrections through the commenting (I believe)

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Feb 04, 2011 0
New Here ,
Dec 04, 2012

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Is this really still happening almost a year later? I just got a new PC from work and they installed 64-bit office. So now I got this error on trying to output printed documentation:

The version of Microsoft® Word you are using has some known limitations with documents that contain a large number of list items (~1500). To avoid this problem, please download the latest Office 2000 service release (SR-2 or later). For more details, please see the online Help.

This is unbelievably lame. I have Word 2010.

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Dec 04, 2012 0
New Here ,
Dec 09, 2013

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I am facing a similar issue with MS Office 2013. I am using Adobe Robohelp 9 and MS Office 2013 (32-bit).

  • In Single-Source Layout pod, after a click on Printed Documentation, the below message appears:

1.jpg

In Single-Source Layout pod, if we right-click on Printed Documentation, click Properties, and then click Save and Generate. The message below appears:

2.jpg

Content inside the box: The version of Microsoft® Word you are using has some known limitations with documents that contain a large number of list items (~1500). To avoid this problem, please download the latest Office 2000 service release (SR-2 or later). For more details, please see the online Help.

Please suggest the solution.

Thanks

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Dec 09, 2013 0
LEGEND ,
Dec 10, 2013

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Even the latest version of RoboHelp does not support Word 2013. You'll have to downgrade your Word version to one supported by RH9 (e.g. Word 2010).

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Dec 10, 2013 0
Adobe Community Professional ,
Dec 10, 2013

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You realize that is a user-to-user forum, right? If you need Adobe’s attention, contact Support.

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Dec 10, 2013 0
New Here ,
Dec 11, 2013

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We have the solution for MS Office 2013. Please see the link below:

http://forums.adobe.com/message/5862016#5862016

  • Have to install MS Office 2013 (32 bit)
  • In Single-Source Layout pod, right-click on Printed Documentation, click Properties, change Generate Adobe PDF to Generate Word DOC, and then click Save and Generate.

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Dec 11, 2013 0
New Here ,
Jun 11, 2020

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Since this thread is fairly old, I wonder if newer versions of RoboHelp perhaps have solved this problem?  I am still on RoboHelp 9 at work, and we have tried downgrading our version of MS Office, but we are having trouble getting back as far as 2010, or even 2013.  Would upgrading RoboHelp be of any use?  I know earlier in the thread they said no, but thought since several years had passed, maybe Adobe had resolved this problem on their end.

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Jun 11, 2020 0
New Here ,
Jun 15, 2020

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Just wanted to say thank you for the suggestion, but I tried this and it didn't make any difference.  I still got the same error messages.  I can't get any older versions of Word than 2013, so it appears I am out of luck?  I don't understand why Word is involved at all, if all I want to do is output my files as PDFs?

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Jun 15, 2020 0
Adobe Community Professional ,
Jun 11, 2020

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RH9 officially supports up to Word 2010.

 

The error seems to have been caused by users trying to run 64-bit Word with 32-bit Robohelp as per this page on Peter's website. Also according to the page, 64-bit Word 2010 support was added in a patch. 

http://www.grainge.org/pages/authoring/rh_tour/rh9_new/word_2010/rh9_word_2010.htm

 

So you could try a 32-bit version of the oldest Word version you can get your hands on. 

 

There are reports that some people managed to get Word 2013 working (it doesn't say if it was a 32-bit or 64-bit vesion). However it's not supported with RH9, so no guarantees.

http://www.grainge.org/pages/authoring/rh9/using_rh9.htm

 

Otherwise your only option for official support for new versions of Word is to upgrade.

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 12, 2020

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RoboHelp 2019 New UI does not require any version of Word to be installed. Note though that you can only import or link to DOCX files or generate a DOCX output. To that extent you need to be able to get any Word documents you are going to use into DOCX format.

 

2019 Classic does require a supported version of Word.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jun 12, 2020 0
New Here ,
Jun 15, 2020

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Hi, Peter - 

Thanks for your help.  (For the record, I don't see a blue Reply button, so I had to use the black one. Sorry!)  Do you know what the earliest version of RoboHelp is which does not have this problem?  We may consider upgrading if it will solve this problem.

Thanks,

Amelia

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Jun 15, 2020 0
New Here ,
Jun 15, 2020

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Also, this may be a really basic question, but is this the only way to export help documentation out of RoboHelp?  Ultimately, we are wanting to export all our help docs from our RoboHelp project, and save them as online files on a shared drive.  Is there another way to do this?  It just occurred to me that I may be stuck on this one approach when there are other ways to achieve what I need.  I'm not very proficient with RoboHelp, and looking online has left me unclear about whether this is really possible.  For example, one forum said you need to "Configure a PDF output preset" in order to create PDF output, but I can't find where to do this in my project.  The instructions explain what to choose for this but not where to go in RoboHelp to get started.  If anyone has any helpful suggestions about this approach or any other that might help us get our help files out, I'd really appreciate it.  We are converting to a new database and will no longer be using RoboHelp for our help documentation, but we don't want to lose our historical documentation.  Surely Adobe didn't design a product that doesn't allow you to export to PDF!

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Jun 15, 2020 0