RH Server 9's Web Admin "Sign In" button is doing nothing...

Participant ,
Oct 01, 2014 Oct 01, 2014

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Hi all. I'm just now experimenting with a trial copy of RH Server 9.

ISSUE: When I attempt to log in to the Web Administrator (pictured below) with admin/admin for ID/pwd, nothing happens when I click the Sign In button.

Notes:

  • My IT guy says that this is likely an Apache-side issue, since 3 different browsers are showing the same behavior. He's not sure how to fix the issue though.
  • I'm running RH Server on a Win 7 VM on my Win 7 laptop.
  • The VM system has Tomcat 6.0.41 installed.

Any thoughts on what might be going on would be greatly appreciated.

sign-in.gif

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correct answers 1 Correct Answer

Participant , Oct 07, 2014 Oct 07, 2014
Fixed per Adobe phone support.The key is to ensure that JRE 7 Update 17 is installed, and that no other JRE version/update is installed. The tech had me:Uninstall the existing JRE software (I had JRE 8, and some non-update 17 version of JRE 7, installed).Uninstall TomcatUninstall RH Server.Install JRE 7 Update 17.Install TomcatInstall RH Server.I'm now able to get in the the RHS Admin Console.I hope this info helps others.Thanks John D. for your var. responses.

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Participant ,
Oct 07, 2014 Oct 07, 2014

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Fixed per Adobe phone support.

The key is to ensure that JRE 7 Update 17 is installed, and that no other JRE version/update is installed. The tech had me:

  1. Uninstall the existing JRE software (I had JRE 8, and some non-update 17 version of JRE 7, installed).
  2. Uninstall Tomcat
  3. Uninstall RH Server.
  4. Install JRE 7 Update 17.
  5. Install Tomcat
  6. Install RH Server.

I'm now able to get in the the RHS Admin Console.

I hope this info helps others.

Thanks John D. for your var. responses.

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Adobe Community Professional ,
Oct 07, 2014 Oct 07, 2014

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Hi, Kurt

Thanks for forwarding this valuable info.

john

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon

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Community Beginner ,
Sep 02, 2016 Sep 02, 2016

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It's funny I had a hard time finding this information--I think I had a similar question pending somewhere. John, you came out and did a nice training for us a few years ago.

Anyway, my only quibble with using legacy Server 9 at this point is my console has been broken for a long time because I can't keep using outdated JDKs. It gets flagged, I end up with a POA&M, have to install a newer JDK, and voila, broken again.

Does Adobe have a list of compatible modern JDKs, or is it trial and error still? I definitely can't run JRE7u17.

Thanks!

David

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Adobe Community Professional ,
Sep 02, 2016 Sep 02, 2016

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Hi, David. Good to hear from you.

What JRE version are you wanting to use? I'll ask my Adobe contact and see what can be done. I'm not sure about an update of Rh Server 9. Naturally, most of the engineering is going into the new Adobe RoboHelp Server 10 and beyond.

Please click on my Profile link and send me an email to the address shown there. Also send me your full contact information.

Thanks!
john

John Daigle

Adobe Certified RoboHelp and Captivate Instructor

Evergreen, Colorado

www.showmethedemo.com

John Daigle
Adobe Certified RoboHelp and Captivate Instructor
Newport, Oregon

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Resources
RoboHelp Documentation