I am using RH 2015 with the latest updates installed, and Word 2016.
RH stops working every time I attempt to generate a .doc. It prepares the files, clears the output directory and creates a tmp directory. Then it stops and displays the message "Adobe RoboHelp 2015 has stopped working" and the only thing I can do is to close RH.
Attempting to generate a PDF fails in the same way. Webhelp and responsive HTML5 are generated without problems.
The project is on my C drive. It is set up as a child in a merged project.
This is the first time I have tried to generate a doc so there might be a problem in the way RH and/or Word are set up.
Does anybody have any ideas? I am baffled...
Best wishes to all,
PS the same failure happens when I try to generate a doc from a sample RH project.
I have put this question in the wrong forum. It should have been in Printed Documentation.
A few more details:
The crash still happens in the same way. It always happens when RH has finished preparing the files, as shown in this image:
Thank you for the suggestion Rick.
I relaxed security but that did not fix the problem.
Our in-house IT support suggested repairing RoboHelp. The Repair option was not available with RoboHelp so I repaired Word instead. After all, why not?
Repairing Word fixed the problem. I can now generate docs.