RH2015 - After generating user help via Responsive HTML5 output, no vertical scroll bar is appearing on topics longer than the screen length. I am also unable to click in the topic and use the down arrow key to view entire topic contents.
Which layout are you using? Can you create a new Layout (Azure Blue) and use that for your output. Do you see the scroll bar in that case?
I was using the Charcoal layout (with the new Dynamic Content Filtering). Per your suggestion, I generated the user help again using the Azure Blue layout. Unfortunately, the missing scroll bar issue remains (in both IE and Chrome).
One thing to note, when I print a hard copy of the lengthier topic that is missing the scrollbar, the entire content is present. The information is there, the user is just unable to view the entire topic contents when displayed on screen. Thank you.
RoboHelp 2015 Version: 22.214.171.1246
Operating System: Windows 7
IE version: 11.0.9600.17914
Chrome version: 44.0.2403.155 m
That is very strange. The technique used by the new layouts would normally prevent this kind of problem. Can you try generating the sample projects and see whether it occurs in the sample projects as well?
Would it be possible to share the long topic and your CSS with me? I would like to take a look at what is going on. You can contact me at contact [at] wvanweelden [dot] eu.
Results of testing:
The scroll bars do appear after ...
They do not appear after ...
So, it looks like we've found the culprit ... sort of ... Now to discover what piece of the CSS is preventing the scroll bars from appearing and communicate the resolution to others who are also experiencing the issue.
I will email my CSS to the email address you provided. Thank you in advance for your assistance.
The issue is caused by the CSS. Line 53 to 57 have the definition:
Remove the third property 'overflow-y: hidden;' and your scroll bar returns.
The 'overflow-y: hidden;' code was added by our developers to resolve a "flashing scroll bar" issue occurring when generating Responsive HTML5 user help from RoboHelp version 11. When I asked one of our developers if they recalled what was causing the flashing behavior, I was told the following.
"Each pane had its own scroll bar outside of the browser scroll bars and something was pushing the page content like 20px to the right. I think it was the navigation menu items in the table of contents as they loaded."
Nevertheless, I will remove the code as per your instruction and see what happens using RoboHelp 2015. Thank you for all of your efforts in resolving this issue. It is genuinely appreciated.
The output changed from RH11 to later. There is no longer a need for the CSS in 2015. So you won't see the flashing scrollbar issue.
I'm having the same problem - I'd appreciate any help on how to see scroll bars.
Are you using the same layout as the original poster? Also, does it work when you generate output for one of the sample projects?
Would it be possible to share a sample topic and your CSS with me? I would like to take a look at what is going on. You can contact me at contact [at] wvanweelden [dot] eu.