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RH2017 - Gathering user information and customer feedback

Explorer ,
Sep 13, 2018

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In RH responsive html5 output

can we gather user information about which help topics are accessed? I.e., generate reports on usage? 

And also, can we gather customer feedback such as “Was this topic helpful”?

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HTML5 layout

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RH2017 - Gathering user information and customer feedback

Explorer ,
Sep 13, 2018

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In RH responsive html5 output

can we gather user information about which help topics are accessed? I.e., generate reports on usage? 

And also, can we gather customer feedback such as “Was this topic helpful”?

Topics

HTML5 layout

Views

163

Likes

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Sep 13, 2018

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There are many threads on this.

Neither are built into the core product.

Statistics can be gathered free using Google Analytics.

Usefulness - you would need to purchase and install RoboHelp Server where the help is hosted.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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