RH2017 Indigo layout, topic section blank?

[emgaucher]

Switched to the new Indigo layout, works beautifully in my RH-generated output but when we access it from our product the topic area is blank. I made sure I had all the recent RH updates.

Any ideas?

[Jeff_Coatsworth]

Are you seeing the same effect if you launch the index page outside of RH?

[emgaucher]

No, if I launch the index page from the folder location it opens up as it should. Seems to only be when it's accessed from our product.

I forgot to mention that we're using map IDs to call the help topics, and I have no real option to change that...not sure if that could be causing the issues or not?

[Jeff_Coatsworth]

IIRC, CSH calls to HTML5 topics changed from CSH WebHelp calls, but if it was working before with HTML5 (using just another layout) I don't think it should impact you. Did they include all the files in your \!SSL!\ folder in their build?

[emgaucher]

They say they did but I will confirm again.

In addition to this, if I click on one of the TOC items, the page will flicker...the layout disappears entirely and I can see the topic spread out across the whole page, but only for a second before it reverts to the layout with a blank topic pane.

[Jeff_Coatsworth]

Does it make any difference what browser is set as the default?

[emgaucher]

No, it doesn’t appear to matter.

[Jeff_Coatsworth]

Was it working before with another layout?

[emgaucher]

Yes, previously I was using the Azure layout. I had done some significant changes to that layout CSS outside of RH's built-in editor, but no CSS changes to the topic areas themselves...but I imagine if it was a CSS issue that I'd see the problem everywhere, not just when the help is opened from our product.

When the topics flicker, they're at least the correct topics so I know the map IDs are calling correctly but they just don't want to show up inside the layout.

[emgaucher · Accepted solution]

Update: turns out development's build machine was running an older version of RH. We had that updated to 2017, and now the topics are displaying as they should.

[Jeff_Coatsworth]

Glad to hear that you got it fixed, but maybe next time you mention that you used another machine to actually create the output - everyone thought you were talking about your copy of RH and the output YOU generated ;>)

[emgaucher]

That's because I only recently discovered they were using separate build machines. Our developers are a secretive bunch.

[Jeff_Coatsworth]

LOL - most places don't even give their developers a copy; they only give them the output to be packaged.