Switched to the new Indigo layout, works beautifully in my RH-generated output but when we access it from our product the topic area is blank. I made sure I had all the recent RH updates.
Are you seeing the same effect if you launch the index page outside of RH?
No, if I launch the index page from the folder location it opens up as it should. Seems to only be when it's accessed from our product.
I forgot to mention that we're using map IDs to call the help topics, and I have no real option to change that...not sure if that could be causing the issues or not?
IIRC, CSH calls to HTML5 topics changed from CSH WebHelp calls, but if it was working before with HTML5 (using just another layout) I don't think it should impact you. Did they include all the files in your \!SSL!\ folder in their build?
They say they did but I will confirm again.
In addition to this, if I click on one of the TOC items, the page will flicker...the layout disappears entirely and I can see the topic spread out across the whole page, but only for a second before it reverts to the layout with a blank topic pane.
Does it make any difference what browser is set as the default?
No, it doesn’t appear to matter.
Was it working before with another layout?
Yes, previously I was using the Azure layout. I had done some significant changes to that layout CSS outside of RH's built-in editor, but no CSS changes to the topic areas themselves...but I imagine if it was a CSS issue that I'd see the problem everywhere, not just when the help is opened from our product.
When the topics flicker, they're at least the correct topics so I know the map IDs are calling correctly but they just don't want to show up inside the layout.
Update: turns out development's build machine was running an older version of RH. We had that updated to 2017, and now the topics are displaying as they should.
Glad to hear that you got it fixed, but maybe next time you mention that you used another machine to actually create the output - everyone thought you were talking about your copy of RH and the output YOU generated ;>)
That's because I only recently discovered they were using separate build machines. Our developers are a secretive bunch.
LOL - most places don't even give their developers a copy; they only give them the output to be packaged.