RH2019, Browser based Help Popup closes in Chrome/Firefox.

New Here ,
Aug 02, 2019 Aug 02, 2019

Copy link to clipboard

Copied

Hello,

Adding more info to this Re: RH2019, Browser based Help Popup closes in Chrome.

It seems there in a bug in Robo help. I reproduced this bug using simple HTML/JavaScript. Every time on click of other link, popup help window is closes in Chrome.

Following are the steps to reproduce;

  1. See the code for testRoboHelp.jsp and other.html
  2. Go to testRoboHelp.jsp.
  3. Click link "Robo Help" , a popup Help window is open.
  4. Click link "Other" .  Help window is closed, user is navigated to other page.

testRoboHelp.jsp

<%@ page language="java" contentType="text/html; charset=ISO-8859-1"

pageEncoding="ISO-8859-1"

%>

<!DOCTYPE html>

<html>

<head>

<meta charset="ISO-8859-1">

<title>Test RoboHelp</title>

<script type="text/javascript" src="js/RoboHelp_CSH.js"></SCRIPT>

</head>

<body>

<div>

  <a href="#" onclick="clickHelp()"> Robo Help</a>

</div>

<div>

  <a href="javascript:void(0)" onclick="clickOther()"> Other </a>

</div>

<script>

    function clickHelp() {

      var robohelpLocation = 'help/help.htm';       

      var HH_DISPLAY_TOC = 1;

      var helpCommand = HH_DISPLAY_TOC;   

      var hParent = 0;                                                     // Reserved - Use 0

      var strHelpPath  = robohelpLocation;          // Path to help system start page

      var strCategory = false;                                     // Content Category defined in AIR SSL Dialog

      var strWnd = '';                                                    // Name of custom window

      var uCommand = helpCommand;                             // Command to display help

      var nMapId = 0 ;                                                     // Map ID associated with the topic to open (if using HH_HELP_CONTEXT), otherwise 0   

      RH_Show_BrowserBasedHelp(hParent, strHelpPath, strCategory,strWnd, uCommand, nMapId) ;

    }

   

    function clickOther(){

      location.href = "other.html";

    }

  </script>

</body>

</html>

other.html

<!DOCTYPE html>

<html>

<head>

<meta charset="ISO-8859-1">

<title>Other Page</title>

</head>

<body>

  Other page

</body>

</html>

Please let us know is there any fix/workaround, so that the popup remains open in chrome even if we move to a different parent page.

Thank you,

Views

233

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 02, 2019 Aug 02, 2019

Copy link to clipboard

Copied

You seem to have created this thread and posted the same information in another thread. Is this post needed?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 05, 2019 Aug 05, 2019

Copy link to clipboard

Copied

Hello peter,

Yes, I would refer to the other thread. I have removed same information from other thread.

Any resolution on how to fix the issue or any workaround ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 05, 2019 Aug 05, 2019

Copy link to clipboard

Copied

Is it not the same issue though?

To the best of my knowledge what you are describing is the way it has always been unless you tell me otherwise.

Not sure but isn't the case with any web page, popups close when you go to another page?

Bottom line though is I think you would need to check with Adobe Support as to whether they think it is both the correct behaviour in RoboHelp and normal browser behaviour.

Sorry but I can't help with code.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 05, 2019 Aug 05, 2019

Copy link to clipboard

Copied

Hello,

No, The default browser behavior does not close the popup window If navigated to other page.

Additionally, Robo Help window does not close in Internet Explorer or Safari. It closes in Chrome/Firefox. This wasn't an issue in previous version of Robo Help, though the help window was opening in a new tab instead of new window.

Also, If the expected behavior from the help window is to close itself as user navigates to other pages in the application. It defeats the purpose of the Help window.

RoboHelp

Any fixes / workarounds ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 06, 2019 Aug 06, 2019

Copy link to clipboard

Copied

I think for this one you need to contact Adobe Support. techcomm@adobe.com

Sorry I couldn't help.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 07, 2019 Aug 07, 2019

Copy link to clipboard

Copied

LATEST

I understand someone from Adobe is looking into this.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
RoboHelp Documentation