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RH2019 - Failed to combine files into PDF

Adobe Community Professional ,
Nov 07, 2018

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Using RH2019 to generate a PDF.

All I get on a test upgrade is "Failed to combine files into PDF".

I've tried:

  • Changing the output path.
  • Changing the pdf file name.
  • Removing spaces.
  • Creating a new, small toc.
  • Creating a new output preset.

What else should I try? (The help suggests I should get a warning icon next to the preset which opens a log file, but I get no such thing. In fact, mostly I have to kill the project with extreme prejudice to stop it "generating" after I close the error dialog box.)

It generates fine in RH11. And the new sample projects generate fine.

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RH2019 - Failed to combine files into PDF

Adobe Community Professional ,
Nov 07, 2018

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Using RH2019 to generate a PDF.

All I get on a test upgrade is "Failed to combine files into PDF".

I've tried:

  • Changing the output path.
  • Changing the pdf file name.
  • Removing spaces.
  • Creating a new, small toc.
  • Creating a new output preset.

What else should I try? (The help suggests I should get a warning icon next to the preset which opens a log file, but I get no such thing. In fact, mostly I have to kill the project with extreme prejudice to stop it "generating" after I close the error dialog box.)

It generates fine in RH11. And the new sample projects generate fine.

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Nov 07, 2018 0
Adobe Community Professional ,
Nov 08, 2018

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Does it generate in 2017 or 2019 Classic?

Any project I have tried in 2019 has generated.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 08, 2018 0
Adobe Community Professional ,
Nov 08, 2018

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Aaand, my trial has run out.

I did try your rh9_merge project and that also failed in RH2019. Although at some point I'd deleted the webhelp and printed doc outputs, so I had to create a new printed doc output. Maybe it's to do with an upgraded project with a new printed doc output? A brand new "simple test" project generated the pdf okay.

(oh, and a fresh copy of the rh10 merge within merge, upgraded through RH11. That had the printed doc output and also failed to generate in RH2019. So scratch the idea of old content, new output...)

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Nov 08, 2018 0
Adobe Community Professional ,
Nov 08, 2018

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Pass. If you want to send me the offending project, I'll take a look next week.

See the Contact page on my site and send the project as instructed there.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 08, 2018 0
Adobe Community Professional ,
Nov 11, 2018

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I realised I'd replicated with a fresh copy of your rh10_merge_within_merge demo pack.

Merged WebHelp and HTML5 Help

I first opened the child_1 project in RH11 (earlier versions don't upgrade to RH2019 successfully).

Then I opened the project in RH2019 and generated the Printed Documentation output. It failed to generate a pdf, instead giving the message "Failed to combine files into PDF".

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Nov 11, 2018 0
Adobe Community Professional ,
Nov 12, 2018

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Can I just clarify, you are only trying to print one of the projects, not the whole merge?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Nov 12, 2018 0
Adobe Community Professional ,
Nov 12, 2018

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Yes, just the single project. The merge project was just a convenient basic sample for testing.

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Nov 12, 2018 0
Explorer ,
Jan 07, 2019

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I have the same problem with a project upgraded from RH2017

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Jan 07, 2019 0
Adobe Community Professional ,
Jan 07, 2019

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There is at least one other thread about this problem. I believe an update is to be released very soon and hopefully that will fix the problem.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 07, 2019 0
LDill LATEST
Explorer ,
Jan 14, 2019

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Release 2019.0.4 fixed this issue for me.

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Jan 14, 2019 1