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RH2019 Freezes When Using HTML Editor

New Here ,
Oct 25, 2019

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Is there an open bug for RH freezing when the user works in the HTML editor, rather than the WYSIWYG editor?

 

I'm seeing the issue again in RH 2019, and it was also a problem in RH 2015.

 

If there is a bug for the issue, when will it be addressed?

 

Thank you,

Cindy

 

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RH2019 Freezes When Using HTML Editor

New Here ,
Oct 25, 2019

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Is there an open bug for RH freezing when the user works in the HTML editor, rather than the WYSIWYG editor?

 

I'm seeing the issue again in RH 2019, and it was also a problem in RH 2015.

 

If there is a bug for the issue, when will it be addressed?

 

Thank you,

Cindy

 

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Oct 25, 2019 0
Adobe Community Professional ,
Oct 25, 2019

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Is the font anything other than Courier New set to 100%? That can cause various issues.

 

Lucida Console will also work if you want a sans serif font but again at 100%.

 

Set the font and size while in HTML view. Let us know if that works.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Oct 25, 2019 0
New Here ,
Oct 25, 2019

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Peter, I think you meant to reply to a different thread. This issue has little, if anything, to do with fonts.

Cindy

 

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Oct 25, 2019 0
Adobe Community Professional ,
Oct 25, 2019

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Correct thread. If other fonts or magnification are set in the HTML editor, it causes problems including what you describe. Try it.

 

If you don't believe me, search the forum and you will find I have posted this before and had it marked correct.

 

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Oct 25, 2019 0
New Here ,
Oct 28, 2019

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No, my fonts are not set to that, so I guess it's causing a problem.

 

Is there a bug open for the issue? Is someone going to fix this?

 

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Oct 28, 2019 0
Adobe Community Professional ,
Oct 28, 2019

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There has been a bug outstanding for more years than I care to remember so I guess the answer is that it will not be fixed. It only affects Classic versions.

 

Has changing the font fixed the issue for you?


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Oct 28, 2019 0