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RH2019(New): Condition expressions in printed output don’t filter content correctly

New Here ,
Feb 07, 2020

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Hi. I’ve created two condition tags; one for VoIP audience and another one for Wireless audience

I’ve applied the tags on both content level and topic level.

For PDF output I’ve created condition expressions:

  • VoIP – Include VoIP;
  • Wireless – Include Wireless.

 

When I’m trying to generate Printed output with the Wireless condition expression selected, the content in the topics is not filtered with the Wireless tag. Instead, I see the content with both tags in the topic, the way it is in the project.

 

My setup is pretty straightforward yet it doesn’t work in an expected way: to show only content and topic with a single tag applied.

 

Is there an issue with condition expressions? Any ideas on how to define them correctly are welcome.

 

I’m using the trial version, Update 11 and this is the showstopper for me to update.

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New UI, Output presets

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RH2019(New): Condition expressions in printed output don’t filter content correctly

New Here ,
Feb 07, 2020

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Hi. I’ve created two condition tags; one for VoIP audience and another one for Wireless audience

I’ve applied the tags on both content level and topic level.

For PDF output I’ve created condition expressions:

  • VoIP – Include VoIP;
  • Wireless – Include Wireless.

 

When I’m trying to generate Printed output with the Wireless condition expression selected, the content in the topics is not filtered with the Wireless tag. Instead, I see the content with both tags in the topic, the way it is in the project.

 

My setup is pretty straightforward yet it doesn’t work in an expected way: to show only content and topic with a single tag applied.

 

Is there an issue with condition expressions? Any ideas on how to define them correctly are welcome.

 

I’m using the trial version, Update 11 and this is the showstopper for me to update.

Topics

New UI, Output presets

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276

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Adobe Community Professional ,
Feb 07, 2020

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The trial part makes no difference & you're updated to the latest release, so maybe it's something else. Try generating some other output form as an experiment - if it doesn't work as expected too, then have a look at Peter's site (grainge.org) about conditioning in RH2019 New UI - maybe something has changed. If you seem to be doing the right way, then log a bug using the Tracker URL.

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Adobe Community Professional ,
Feb 07, 2020

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Is this something that was working before using 2019 New UI or is it a new project?

 

Things to keep in mind.

 

  1. If a topic is not in the TOC in 2019, it doesn't get into the preset, any preset. If you don't want a user to see it in the TOC, the Hide in Output should be applied. That way the topic gets into the output unless it is also tagged out.
  2. You need to tag topics rather than the TOC. I've seen people thinking tagging something out of a TOC stops the topic getting into the output. It doesn't. It simply means it doesn't show there.
  3. Exclude tags work best. By default, everything in the TOC is included unless the topic is tagged and the expression excludes it.

 

Instead of tagging something Wireless and saying Include, on all the other topics (those without Wireless applied) apply a tag NOT Wireless. Then your expression will need to be Exclude NOT Wireless when you generate your Wireless PDF. Only the remaining topics will be generated and they are the ones currently tagged Wireless that you want included. May sound back to front but it will work.

 

SIMPLER SOLUTION

 

Forget tagging. Create two TOC with just the topics you want in the output. Use Hide as required.

That way the document will only have those topics in. No tagging.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Feb 07, 2020

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Dear Peter, 

Thank you for your suggestions. I'll try them to see how it works.

 

The project I'm working on is new. The thing is that there are common topics, relevant for both outputs. And I've tagged them with two tags. I'll try playing with two TOCs though.

 

Also, I apply the tags on the content in the topic and want it filtered - it doesn't work. 

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Adobe Community Professional ,
Feb 07, 2020

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For your scenario I would use two TOCS, much simpler.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Adobe Employee ,
Feb 10, 2020

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Hi,

I have sent you a private message. Please provide the information if you want to setup a call to discuss the issue you are facing with conditional expression.

Regards,

Ajit

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Participant ,
Feb 13, 2020

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I once worked with RH9 in an environment that had many similar products, so many different conditions. It took me quite some time to get the conditions right, also because the way they worked wasn't always clear. At the time I made this overview to explain how more complicated tags and expressions worked. 

 

In the examples, I use these conditions:

A, B, C, D: Products.
Text that only applies to a specific product gets tagged with this. Text that applies to two of the four products, gets two separate tags. 

Online, Print: Text meant for online only, or print only.

Always_Exclude: Text meant as comments for the authors or reviewers (such as "check if this is true"). This text should never be included in the output.

 

If you use the conditions as described in the examples, the output should be correct. Can someone maybe confirm that it still works like this in more recent versions of RH, especially 2019 new UI?RH9_conditions.png

 

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