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RH2020 Chatbot Preset

Participant ,
Aug 06, 2020

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Hi

Is there a way to change the height, logo, background color of the chat window, etc?

The Chatbot output only gives three options - General, Content and Dialoglow.  

 

I have figured out the issue. It was due to browser caching. I cleared the cache and now changes made to the Chatbot.css file are rendering as expected in the ouput.

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New UI, Output presets

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RH2020 Chatbot Preset

Participant ,
Aug 06, 2020

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Hi

Is there a way to change the height, logo, background color of the chat window, etc?

The Chatbot output only gives three options - General, Content and Dialoglow.  

 

I have figured out the issue. It was due to browser caching. I cleared the cache and now changes made to the Chatbot.css file are rendering as expected in the ouput.

TOPICS
New UI, Output presets

Views

120

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Aug 06, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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I believe that is down to the chatbot engine you use.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Aug 07, 2020 0
Participant ,
Aug 07, 2020

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I don't think it needs to be done in Dialogflow.

Once the chatbot preset is generated, RH displays as folder called Chatbot Styles. But this is viewable only once the output is generated. This folder contains chatbot.css file.  Editing the output css file is not the easy way out because everytime I generate an ouput I will have to keep editing the css file too.

 

Also, is it possible to get the Chatbot in the Topic pages too? 

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Aug 07, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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I have just found out a bit more. I'll reply more fully later but in short you would need to find chatbot.css in the output and manually edit that.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Aug 07, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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The way chatbot works is you create the content using Microcontent. When you generate a Chatbot output, the content is pushed to the Dialogflow server that RoboHelp is configured to use.. From there you retrieve it using an agent such as Alexa, Siri, Facebook Messenger or the sample that RoboHelp provides.

 

The code for the sample agent is in the Dialogflow screen. It will be moved from there to another screen as that is misleading, the code there is nothing to do with Dialogflow. For your purposes, ignore the Dialogflow options but don't remove the code.

 

Any customisation has to be done in the files in the Chatbot output.

 

I will publish a link later to the webinar that Adobe produced about this area.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Aug 07, 2020 0
Adobe Community Professional ,
Aug 07, 2020

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https://microcontent-authoring-in-robohelp.meetus.adobeevents.com/

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Aug 07, 2020 0