RH2020 Generating Blank PDF

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I upgraded a previous 2019 project to the most recent version of 2020.  In 2019 I was able to generate a PDF. In 2020 it will only generate a single page, blank PDF file.  I am able to successfully generate a PDF using the Compass Travel sample project.  Something has to be wrong in my project to generate a blank PDF, I just can't figure out what is wrong. Any ideas? I read through Peter Grainge's post about PDF output and the TOC. I don't see what could be causing the problem.

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Adobe Employee , Jun 21, 2021 Jun 21, 2021
Hi, Andrea shared her project with us and issue was incorrect comment syntax inside <style> tag in head of html topics. After fixing those errors in topics, Andrea is able to generate PDF fine. Please share your project also with us and we will be glad to help you. Thanks and Regards, Surbhi Maheshwari 

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New Here , Jun 21, 2021 Jun 21, 2021
Thanks Surbhi,She helped me use RH find and replace to change my <style> tag from:<style type="text/css"> /*<![CDATA[*/ < !-- div.WebHelpPopupMenu { position: absolute; left: 0px; top: 0px; z-index: 4; visibility: hidden; } p.WebHelpNavBar { text-align: right; } --> /*]]>*/ </style> to<style type="text/css"> /*<![CDATA[*/ div.WebHelpPopupMenu { position: absolute; left: 0px; top: 0px; z-index: 4; visibility: hidden; } p.WebHelpNavBar { text-align: right; } /*]]>*/ </style> Just by replacing the ...

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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Did you try creating an entirely new Preset for PDF? (not copied, new named)

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Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I did.  I added a new PDF preset with a new name and generated. Again a single blank page PDF.  I assume it's something wrong with my TOC but I can't figure out what!

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I'm experiencing the same one single "blank page" issue when generating a PDF from Robohelp 2020.5.71. My project was also 2019, then upgraded to 2020 in April. Earlier today, I tried generating a PDF and received "failed to create PDF messages."  I upgraded to 2020.5.71 and realized I need JRE for PDF generation, so I installed it.  Now, instead of no PDF file being generated, I get one single blank page.  I can generate a PDF from the "About Robohelp" sample project file. So, I copied the .css and MasterPage info from that project into my current one, making sure all ToC and PDF output settings match the sample and still no luck.  One blank PDF page is my output. Is anyone else seeing this? I've been messing with RH2020 for over 3.5 hours today.  I also created a new preset for PDF but that didn't help either.  

 

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Adobe Community Professional ,
Jun 17, 2021 Jun 17, 2021

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I think you are going to have to contact the RH folks about this one - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi,

 

Can you please share the 2019 project with us at sumahesh@adobe.com

Please mention the TOC you are using to generate. We will try it at our end and let you know.

Your help is highly appreciated.

 

Thanks and Regards,
Surbhi Maheshwari

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi,

 

Andrea shared her project with us and issue was incorrect comment syntax inside <style> tag in head of html topics.

After fixing those errors in topics, Andrea is able to generate PDF fine.

Please share your project also with us and we will be glad to help you.

 

Thanks and Regards,
Surbhi Maheshwari 

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Community Beginner ,
Jun 21, 2021 Jun 21, 2021

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Thank you so much for taking the time to help us figure this out!  Andrea and I work closely together so she has shared your findings with me.  I know what I need to remove from the html to get the problem solved.  If either of us have any further issues we will let you know. Thanks again!

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Glad to know that it's resolved for both of you. Kindly mark my earrlier comment as correct response so that this thread is closed.

Feel free to reach out to us in case you face any challenge while using RoboHelp.

Regards,
Surbhi Maheshwari

 

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New Here ,
Jun 21, 2021 Jun 21, 2021

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Thanks Surbhi,

She helped me use RH find and replace to change my <style> tag from:

<style type="text/css">
/*<![CDATA[*/
< !-- div.WebHelpPopupMenu {
position: absolute;
left: 0px;
top: 0px;
z-index: 4;
visibility: hidden;
}
p.WebHelpNavBar {
text-align: right;
}
-->
/*]]>*/
</style>

 

to

<style type="text/css">
/*<![CDATA[*/
div.WebHelpPopupMenu {
position: absolute;
left: 0px;
top: 0px;
z-index: 4;
visibility: hidden;
}
p.WebHelpNavBar {
text-align: right;
}
/*]]>*/
</style>

 

Just by replacing the <!-- and --> with blank spaces within the code view search in my <style> tag, generating a PDF works great now!  I will see if I can further cleanup my stylesheet if I'm not using the "div.WebHelpPopupMenu {" or the "p.WebHelpNavBar{" info.

 

THANKS Surbhi!

 

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