RH2020: Generating Output Hangs RoboHelp

[#1]

I upgraded from RH2019 (Re-imagined) to RH 2020.0.156 and I can no longer generate my HTML5 output. Selecting Generate in any of my output presets causes the RH screen to go completely white and hang. From that state, while I can still see the menus, selecting Help | Restart RoboHelp does nothing. Ditto for clicking the X icon. I have to close it through the Taskbar or Task Manager.

[#2]

I upgraded from RH2019 (Re-imagined) to RH 2020.0.156 and I can no longer generate my HTML5 output. Selecting Generate in any of my output presets causes the RH screen to go completely white and hang. From that state, while I can still see the menus, selecting Help | Restart RoboHelp does nothing. Ditto for clicking the X icon. I have to close it through the Taskbar or Task Manager.

[#3 · Accepted solution]

Try creating a new (not copied) preset & see how that behaves.

[#4]

That also did not work, although it hung in a different way.

As directed, I created a brand new preset using all of the same settings as one of my existing presets. This time, selecting Generate still caused RH to hang, but instead of the screen going white, the pop-up progress box just endlessly spun on "Starting generation..."

[#5]

There's a known issue there. Close RoboHelp and restart it. This time it should generate using the new preset.

[#6]

Thank you, Jeff and Peter. Restarting RH and selecting my new preset worked. So, I should recreate my eight presets, close RH, and open it again?

[#7]

Sounds like you need to recreate them. You only need to close and reopen if it sticks at Starting Generation.