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RH2020 will not upgrade 1 of my 15 help files

New Here ,
Sep 11, 2020

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I have 15 help files to upgrade. I got to my last help file for upgrading to RH2020 and RH will not upgrade it. It works fine in RH2019. The message I get is

error.png

If I Restart RH and try again, I keep getting the same error. The only thing different with this help file from the rest of them is that the project was renamed in RH2019. However RH2019 handled it flawlessly. Does anyone have any ideas why this one may not be working? This help files does require frequent updates, so I would hate to go back to RH2019 (yet again) for one help file. I have kept all the RH2019 files so I can go back.

thank you to anyone that responds.

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RH2020 will not upgrade 1 of my 15 help files

New Here ,
Sep 11, 2020

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I have 15 help files to upgrade. I got to my last help file for upgrading to RH2020 and RH will not upgrade it. It works fine in RH2019. The message I get is

error.png

If I Restart RH and try again, I keep getting the same error. The only thing different with this help file from the rest of them is that the project was renamed in RH2019. However RH2019 handled it flawlessly. Does anyone have any ideas why this one may not be working? This help files does require frequent updates, so I would hate to go back to RH2019 (yet again) for one help file. I have kept all the RH2019 files so I can go back.

thank you to anyone that responds.

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Adobe Community Professional ,
Sep 11, 2020

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Are you using the RH2020 patch 1 version to upgrade it?

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New Here ,
Sep 11, 2020

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Yes I have the most recent patch version.

 

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Adobe Community Professional ,
Sep 11, 2020

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Was it an older project that went through the RH2019 Classic to New UI workflow?

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New Here ,
Sep 11, 2020

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No. It was a newer project that was started in New RH2019.

I have been trying to dig into the project to see what it could be. The old project name was J&C. When the product name was changed, it was changed to Prob Docs so I changed the project name and whatever I could in RH. RH2019 worked flawlessly, and was generating files with no problem. I now see the toc file is still named J&C.toc but RH 2019 was handling it but I don't know if that could be causing the problem in RH2020.

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Adobe Community Professional ,
Sep 11, 2020

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There are big changes to the TOC in 2020 as described in the About RoboHelp sample project. I would certainly try using just alphanumeric characters. 

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Sep 11, 2020

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So if I am understanding you correctly.

1. Uninstall RH2020

2. Install RH2019 again (I know I cannot have both -- went through that when RH2020 didn't support IE)

3. Change the Toc name to only have letters.

4. Uninstall RH2019

5. Install RH2020

6. Try the upgrade again.

I'll give it a try.

thanks

 

 

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Adobe Community Professional ,
Sep 11, 2020

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I think you are mixing the two replies. Jeff suggested that an upgrade to the last Classic version can clean things up. True but we don't know for sure that is the problem.

 

Try right clicking on the TOC to rename it in 2020. The rest might not be necessary.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Sep 11, 2020

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... and you can have both 2019 and 2020 installed. I have that setup on three machines. Projects will open in the last installed version if you double click the RHPJ file. For 2019 projects I have added the RoboHelp exe file to my Send To list.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Sep 11, 2020

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Okay you are correct, you can open projects in RH2019 when RH2020 is installed however the problem comes in generating them to make sure they are working. To make sure it was working right, I did uninstall RH2020. After the rename to ProbDocs.toc, everything worked in RH2019 including the generation.

I reloaded RH2020 (uninstalled RH2019 so nothing would interfere with it) and the same error message occurred. I even checked around when I had RH2019 installed to make sure there wasn't anything else still having the J&C name and I didn't see anything.

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