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RH9 Classic : search results displaying topic IDs instead of labels in CHM

New Here ,
Aug 20, 2015

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Hello,

Despite all my searching (here and elsewhere online), I've been unable to figure out the why (and therefore the way to fix it) of my problem, so I turn to you hoping someone will be able to help...

We've been using RH9 Classic to create our help files in the WinHelp 4 format. We are now moving to the HtlmHelp format. To do that we've created a new project importing all the .BMP images and .RTF files (and .HH file for the IDs map) and then generated the help file.

At first glance everything seems to work perfectly even the contextual help from the app displays the right topic, but there's something strange when you try to search for a word (or select a word in the index associated with multiple topics) : the results show the topics' IDs instead of the titles !

Here are 3 screen captures demonstrating the access to the same topic, through the TOC, the Index and the Search tabs :

HH TOC.png

HH Index.png

HH Search.png

Any idea where that could come from ? (Of course, if more information are needed, I'll be more than happy to provide them !)

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RH9 Classic : search results displaying topic IDs instead of labels in CHM

New Here ,
Aug 20, 2015

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Hello,

Despite all my searching (here and elsewhere online), I've been unable to figure out the why (and therefore the way to fix it) of my problem, so I turn to you hoping someone will be able to help...

We've been using RH9 Classic to create our help files in the WinHelp 4 format. We are now moving to the HtlmHelp format. To do that we've created a new project importing all the .BMP images and .RTF files (and .HH file for the IDs map) and then generated the help file.

At first glance everything seems to work perfectly even the contextual help from the app displays the right topic, but there's something strange when you try to search for a word (or select a word in the index associated with multiple topics) : the results show the topics' IDs instead of the titles !

Here are 3 screen captures demonstrating the access to the same topic, through the TOC, the Index and the Search tabs :

HH TOC.png

HH Index.png

HH Search.png

Any idea where that could come from ? (Of course, if more information are needed, I'll be more than happy to provide them !)

Topics

RH for Word

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517

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LEGEND ,
Aug 20, 2015

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Hi there

In RoboHelp, right-click a topic and choose to display its properties. Capture a screen shot of that and post it here please.

Cheers... Rick

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New Here ,
Aug 20, 2015

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Hi,

Here's there requested screen shot :

HH - topic prop.png

If the solution was to check the "Add to Index" box, then the problem is that whatever modification I do in that dialog, I get the following error on validation :

HH - topic err.png

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LEGEND ,
Aug 20, 2015

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Hmmm, admittedly that is a bit of a stumper.

Recapping a bit just to ensure we are on the same page.

You said you are using RoboHelp 9? If so, are you using RoboHelp for Word (where Microsoft Word is where you make your edits) or RoboHelp HTML? (Where you edit in RoboHelp HTML)

Cheers... Rick

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New Here ,
Aug 21, 2015

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That's exactly that : I'm using RoboHelp for Word and not RoboHelp HTML...

Thanks for your time, btw

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LEGEND ,
Aug 21, 2015

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Well that's going to have to be in the realm of "I'm not sure". I abandoned RoboHelp for Word last century myself so it's but a distant memory.

If I were in your shoes, I think I'd try creating a RoboHelp HTML project using the same content. Then see if the issue persists there. If not, then I'd say conversion to RoboHelp HTML is the answer. And if the issue persists, then at least we have a basic and more common playing field from which to tackle the issue.

Cheers... Rick

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Adobe Community Professional ,
Aug 22, 2015

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Thread moved to RoboHelp for Word.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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